Ingrid Torres

I started as a regular Hostess while in high school and was later invited back by ownership after the restaurant’s COVID-19 closure to assist with reopening and management. I was responsible for overseeing daily operations, organizing finances, payments, hiring and training staff, as well as creating my staffs' work schedules. Maintaining business and vendor relationships to ensure smooth restaurant performance was a specialty of mine. I'm known for creating a warm, welcoming environment by delivering consistent, high-quality customer service. I've built long-term relationships with guests, resulting in a strong base of "regulars" for the restaurant. I'm very in tune with how to de-escalate challenging situations. My top skills are demonstrating empathy and emotional intelligence, remaining calm during stressful situations, problem solving, and staying organized.

I have assisted multiple Planet Smoothie locations by covering shifts during staffing shortages and busy periods. I have been trusted by management as a reliable backup team member able to quickly step into operations with minimal supervision. Adapted to different teams and store environments while maintaining efficient service and positive customer interactions. Provided exceptional customer service by efficiently handling orders and addressing inquiries.

I was considered a "Relief Crew Member" since it is a challenging process hiring reliable, trustworthy people, at least in my experience.