Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Inna Herzheva

San Diego,CA

Summary

Friendly guest service professional offering 8 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Sales-oriented travel expert with excellent administrative skills and experience working. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.

Overview

8
8
years of professional experience

Work History

Leasing Agent

J Street Inn, LP
07.2023 - Current
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.

Travel Agent

Travel Day Agency
05.2017 - Current
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.

Guest Relations Executive

Apartment U Elenu
03.2019 - 02.2022
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Developed strong rapport with guests, leading to increased loyalty and repeat business.
  • Assisted in training new team members, contributing to a consistently high-performing staff.
  • Managed guest feedback effectively, implementing necessary changes for continuous improvement.
  • Conducted thorough room inspections to maintain high-quality standards for accommodations.

Front Desk Receptionist

Apartment U Elenu
02.2016 - 02.2019
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.

Education

No Degree - Computer Applications - Microsoft Word

Miracosta College
Oceanside, CA
12.2023

No Degree - Computer Applications - Microsoft Excel

Miracosta College
Oceanside, CA
12.2023

No Degree - English-as-a-Second-Language Education

Miracosta College
Oceanside, CA
03.2023

Master - Lawyer

National Academy of Internal Affairs
Kyiv
03.2014

Master - Emergency And Rescue Engineer

Kirovograd State Flight Academy
Kirovograd
06.2011

Skills

  • Reservation Management
  • Conflict Management
  • Concierge Services
  • Administrative Leadership
  • Customer Relations
  • Organizational skills

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Leasing Agent

J Street Inn, LP
07.2023 - Current

Guest Relations Executive

Apartment U Elenu
03.2019 - 02.2022

Travel Agent

Travel Day Agency
05.2017 - Current

Front Desk Receptionist

Apartment U Elenu
02.2016 - 02.2019

No Degree - Computer Applications - Microsoft Word

Miracosta College

No Degree - Computer Applications - Microsoft Excel

Miracosta College

No Degree - English-as-a-Second-Language Education

Miracosta College

Master - Lawyer

National Academy of Internal Affairs

Master - Emergency And Rescue Engineer

Kirovograd State Flight Academy
Inna Herzheva