Inna Herzheva
San Diego,CA
Summary
Friendly guest service professional offering 8 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Sales-oriented travel expert with excellent administrative skills and experience working. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.
Overview
8
8
years of professional experience
Work History
Leasing Agent
J Street Inn, LP
222 J Street, San Diego, CA 92101
07.2023 - Current
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Travel Agent
Travel Day Agency
San Diego, CA
05.2017 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Guest Relations Executive
Apartment U Elenu
Boryspil
03.2019 - 02.2022
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Conducted thorough room inspections to maintain high-quality standards for accommodations.
Front Desk Receptionist
Apartment U Elenu
Boryspil
02.2016 - 02.2019
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
Education
No Degree - Computer Applications - Microsoft Word
Miracosta College
Oceanside, CA12.2023
No Degree - Computer Applications - Microsoft Excel
Miracosta College
Oceanside, CA12.2023
No Degree - English-as-a-Second-Language Education
Miracosta College
Oceanside, CA03.2023
Master - Lawyer
National Academy of Internal Affairs
Kyiv03.2014
Master - Emergency And Rescue Engineer
Kirovograd State Flight Academy
Kirovograd06.2011
Skills
- Reservation Management
- Conflict Management
- Concierge Services
- Administrative Leadership
- Customer Relations
- Organizational skills
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Leasing Agent
J Street Inn, LP
07.2023 - Current
Guest Relations Executive
Apartment U Elenu
03.2019 - 02.2022
Travel Agent
Travel Day Agency
05.2017 - Current
Front Desk Receptionist
Apartment U Elenu
02.2016 - 02.2019
No Degree - Computer Applications - Microsoft Word
Miracosta College
No Degree - Computer Applications - Microsoft Excel
Miracosta College
No Degree - English-as-a-Second-Language Education
Miracosta College
Master - Lawyer
National Academy of Internal Affairs
Master - Emergency And Rescue Engineer
Kirovograd State Flight Academy