Marquisha Inman
HireOne
Washington,DC
1
Certification
12
years of professional experience
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Work History
Leasing Consultant
8 Months- Implemented marketing strategies to increase occupancy rates and attract qualified leads.
- Conducted property tours, effectively highlighting amenities and community features to prospective tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Oversaw lease agreements, ensuring accuracy in documentation and adherence to legal requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Analyzed market trends to adjust pricing and maintain competitive leasing options within the area.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Developed strong relationships with residents, addressing concerns and enhancing tenant satisfaction.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Collaborated with maintenance teams to ensure timely resolution of service requests for residents.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
- Developed marketing materials to highlight property features, differentiating from competitors.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Front Desk Concierge
8 Months- Managed guest check-in and check-out processes, ensuring seamless service delivery.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Developed and maintained positive relationships with guests to foster loyalty.
- Trained junior staff on customer service best practices and operational protocols.
- Coordinated with maintenance and housekeeping teams to resolve issues efficiently.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Analyzed guest feedback to identify areas for service enhancement and strategic improvements.
- Oversaw daily front desk functions, optimizing workflow for improved efficiency.
- Facilitated and coordinated transportation services for guests.
- Maintained accurate and up-to-date records of guest information.
- Established a welcoming atmosphere and a comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Front Desk Concierge
5 Years 4 Months- Greet and welcome guests upon arrival, providing excellent customer service.
- Resolved visitor inquiries and concerns to enhance guest satisfaction during their stay.
- Coordinated transportation reservations, ensuring timely and reliable service for guests.
- Answer telephone calls in a professional manner, and direct calls to appropriate personnel.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Compiled daily reports on guest requests and concierge activities to support operational efficiency.
Executive Assistant
7 Years 11 Months- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Coordinated with internal departments regularly, facilitating smooth daily operations and communication.
- Managed catering logistics for special events, ensuring seamless execution and attendee satisfaction.
- Answered telephone calls from customers or clients, addressing inquiries and providing necessary assistance.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
Leasing Consultant
1 Year 11 Months- Managed tenant inquiries and facilitated leasing applications to enhance resident satisfaction.
- Coordinate property tours, showcasing amenities, and fostering positive tenant relationships.
- Contacted tenants regarding renewal notices to secure timely lease renewals.
- Process Section 8 applications and verify eligibility criteria for participants.
- Monitor ongoing compliance of participants with program guidelines and reporting requirements.
- Coordinated maintenance requests to ensure timely service delivery for residents.
- Maintain accurate records of tenant applications and lease agreements securely.
Lead Concierge
3 Years 11 Months- Arranged airport transfers and local transportation for guests.
- Welcomed residents warmly upon their arrival, creating a friendly atmosphere. and visitors upon arrival to the building, providing them with a welcoming atmosphere.
- Assisted with check-ins of guests visiting the residence, ensuring that all necessary paperwork was completed correctly.
- Monitored guest feedback to identify areas for improvement in services offered.
- Ensured safekeeping of packages and deliveries for guests.
- Prepared daily reports on guest requests and concierge activities.
- Conducted daily inspections of common areas within the building for cleanliness and safety concerns.
- Responded swiftly to emergency situations, ensuring safety by alerting personnel and adhering to established protocols.
- Compiled weekly reports on building activities for management review, highlighting key events and guest interactions.
Cashier/Customer Service
8 Months- Processed customer transactions efficiently
- Always served guest with a smile
- Resolved customer order issues and provided additional assistance to enhance satisfaction
- Restocked shelves promptly to ensure product availability
- Maintained cleanliness of store to enhance customer experience
- Executed store opening and closing procedures
- Balanced cash drawers at shift's end
Administrative Assistant
1 Year 1 Month- Provided administrative support through word processing, spreadsheet creation, and data entry or retrieval to ensure smooth operations.
- Answered calls and directed inquiries to appropriate personnel to enhance communication flow.
- Managed inventory of supplies and equipment, distributing resources and coordinating orders for community center and its programs.
- Assist in planning, organizing, developing, scheduling, enforcing rules, evaluating recreation, fitness, aquatics, child care, special events, facility rentals and assist with overseeing day to day operations of the community center.
- Organized and led recreational activities at the community center, including arts and crafts, sports, and games.
Education
High School Diploma
Skills
Calendar management
Document preparation
Event coordination
Data entry
Administrative support
Office organization
Time management
Client communication
Guest relations
Reservation management
Customer communications
Telephone etiquette
Application processing
Lease administration
Lease oversight
Resident assistance
Background check process
Fair housing policies
One Site Software
Certification
SPO Certification of Completion
Digital Literacy Certification
Customer Service & Sales Specialist Certification
Mixologist Certification
Timeline
Leasing Consultant
Career Strategies Inc
11.2025 - CurrentRead More
Front Desk Concierge
HireOne
11.2025 - CurrentRead More
Leasing Consultant
Skyland Apartments
03.2023 - 02.2025Read More
Front Desk Concierge
InterSolutions, LLC
07.2020 - 11.2025Read More
Executive Assistant
The Washington Informer
05.2017 - 04.2025Read More
Cashier/Customer Service
Starbucks
02.2017 - 10.2017Read More
Lead Concierge
Capitol Concierge's, Inc
12.2015 - 11.2019Read More
Administrative Assistant
Glenreed Community Center
10.2014 - 11.2015Read More
BALLOU STAY HIGH SCHOOL
High School Diploma
Read More