JULIANA LAINEZ
Manvel,TX
Summary
Dedicated professional with demonstrated strength in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication, with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Leasing Agent
GPI Management
Stafford, TX
08.2024 - Current
- Performed administrative tasks such as filing, data entry, and invoice processing.
- Conducted market research to analyze competitive rental rates, amenities, and services.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Guest Service Representative
Club Quarters Hotel
Houston, TX
01.2023 - 08.2024
- Managed the full guest cycle, including reservations, check-ins, check-outs, and account settlements, while ensuring compliance with property policies and procedures.
- Handled cash, credit card, and direct-billing transactions with 100% accuracy; reconciled shift audits, and prepared end-of-day financial reports.
- Utilized the property management system (PMS) to update guest profiles, allocate rooms strategically based on occupancy forecasts, and process special requests.
Guest Service Associate
Target
Pearland, TX
12.2017 - 11.2022
- Operated POS and cash-handling systems with precision, balancing drawers, and ensuring accurate financial transactions during high-volume sales periods.
- Coordinated with other departments (floor associates, fulfillment, and loss prevention) to provide seamless guest experiences, and minimize service delays.
- Delivered high-level customer support by resolving inquiries, processing returns and exchanges, and handling escalated concerns in alignment with company policies.
Education
Associates of Arts - Business Management
Houston Community College
Houston, TX07.2023
Skills
- Customer service and support
- Needs assessment
- Concierge assistance
- Guest relations management
- Payment processing
- Upselling techniques
- Product sales strategies
- Reservation coordination
- Creative problem solving
- Reporting and correspondence
- Organizational skills
- Relationship building
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Leasing Agent
GPI Management
08.2024 - Current
Guest Service Representative
Club Quarters Hotel
01.2023 - 08.2024
Guest Service Associate
Target
12.2017 - 11.2022
Associates of Arts - Business Management
Houston Community College