Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Innayath Romero

Addison,TX

Summary

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

5
5
years of professional experience

Work History

Salesperson

You Drive Auto
09.2024 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.

Receptionist

Toni & Guy Hairdressing
01.2023 - 11.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.

Receptionist Clerk

Rudys Tortillas, Teasdale Foods
12.2021 - 01.2023
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Secretary

Seguros Medicos, Steven Hernandez
01.2020 - 12.2021
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Associate of Arts - Head Chef

Le Gourmet

Skills

  • File Management
  • Organization Skills
  • Claims Handling
  • Microsoft Office
  • Customer and Client Relations
  • Documentation and Reporting
  • Office Equipment Operations
  • Telephone Skills
  • Supply Management
  • Scheduling Appointments
  • Customer Service
  • Professionalism
  • Active Listening
  • Multitasking Abilities
  • Problem Solving
  • Excellent Communication

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Salesperson

You Drive Auto
09.2024 - Current

Receptionist

Toni & Guy Hairdressing
01.2023 - 11.2023

Receptionist Clerk

Rudys Tortillas, Teasdale Foods
12.2021 - 01.2023

Secretary

Seguros Medicos, Steven Hernandez
01.2020 - 12.2021

Associate of Arts - Head Chef

Le Gourmet

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Innayath Romero