Ino-Jaquel Sosa
Reading,PA
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FirstEnergy
Reading, PA
06.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Store Manager
The Heat Check Fresh Boutique
Lancaster, PA
05.2021 - Current
- Delegating responsibilities to employees to ensure the store's upkeeping.
- Making a biweekly schedule that adhered to the expected traffic.
- Handling money ensuring that the amount of cash in registered matched the POS system.
- Giving out Positive and Negative reinforcements.
- Dealing with dismayed customers.
Owner - Online Sales
Soldmysole LLC
Reading, PA
07.2020 - Current
- Growing a business to 6 figures in revenue
- Keeping a record of monthly sales
- Inventory Auditing
- Inbound & Outbound Inventory
- Marketing & Advertising
PEPP Learning Assistant
Penn State Berks
Reading, PA
01.2020 - 04.2020
- Delivered feedback using positive reinforcement techniques to encourage, motivate, and build confidence in students.
- Tutored students one-on-one to help them progress through the program.
- Supported students in comprehension and completion of homework as well as for ongoing literacy work.
Flex Employee - Trainer
Texas Roadhouse
Wyomissing, PA
01.2017 - 12.2019
- Controlling the pace of the restaurant with a POS system.
- Training new hires on all the responsibilities and expectations of their position.
- Making sure every department of the kitchen was working in unison to get orders out.
- Quality checking food to ensure it is up to standard.
- Cold and Hot food preparation including weighing, bagging and storing.
Education
Some College (No Degree) - HVAC Installation And Repair
Berks Technical Institute
Reading, PA01-2025
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PA12-2022
References
References available upon request.
Timeline
Customer Service Representative
FirstEnergy
06.2024 - Current
Store Manager
The Heat Check Fresh Boutique
05.2021 - Current
Owner - Online Sales
Soldmysole LLC
07.2020 - Current
PEPP Learning Assistant
Penn State Berks
01.2020 - 04.2020
Flex Employee - Trainer
Texas Roadhouse
01.2017 - 12.2019
Some College (No Degree) - HVAC Installation And Repair
Berks Technical Institute
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania