Overview
Work History
Education
References
Timeline
Generic

Ino-Jaquel Sosa

Reading,PA

Overview

8
8
years of professional experience

Work History

Customer Service Representative

FirstEnergy
Reading, PA
06.2024 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Store Manager

The Heat Check Fresh Boutique
Lancaster, PA
05.2021 - Current
  • Delegating responsibilities to employees to ensure the store's upkeeping.
  • Making a biweekly schedule that adhered to the expected traffic.
  • Handling money ensuring that the amount of cash in registered matched the POS system.
  • Giving out Positive and Negative reinforcements.
  • Dealing with dismayed customers.

Owner - Online Sales

Soldmysole LLC
Reading, PA
07.2020 - Current
  • Growing a business to 6 figures in revenue
  • Keeping a record of monthly sales
  • Inventory Auditing
  • Inbound & Outbound Inventory
  • Marketing & Advertising

PEPP Learning Assistant

Penn State Berks
Reading, PA
01.2020 - 04.2020
  • Delivered feedback using positive reinforcement techniques to encourage, motivate, and build confidence in students.
  • Tutored students one-on-one to help them progress through the program.
  • Supported students in comprehension and completion of homework as well as for ongoing literacy work.

Flex Employee - Trainer

Texas Roadhouse
Wyomissing, PA
01.2017 - 12.2019
  • Controlling the pace of the restaurant with a POS system.
  • Training new hires on all the responsibilities and expectations of their position.
  • Making sure every department of the kitchen was working in unison to get orders out.
  • Quality checking food to ensure it is up to standard.
  • Cold and Hot food preparation including weighing, bagging and storing.

Education

Some College (No Degree) - HVAC Installation And Repair

Berks Technical Institute
Reading, PA
01-2025

Bachelor of Arts - Criminal Justice

Kutztown University of Pennsylvania
Kutztown, PA
12-2022

References

References available upon request.

Timeline

Customer Service Representative

FirstEnergy
06.2024 - Current

Store Manager

The Heat Check Fresh Boutique
05.2021 - Current

Owner - Online Sales

Soldmysole LLC
07.2020 - Current

PEPP Learning Assistant

Penn State Berks
01.2020 - 04.2020

Flex Employee - Trainer

Texas Roadhouse
01.2017 - 12.2019

Some College (No Degree) - HVAC Installation And Repair

Berks Technical Institute

Bachelor of Arts - Criminal Justice

Kutztown University of Pennsylvania

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Ino-Jaquel Sosa