Inri Loveras
Stamford
Summary
Customer-focused professional with extensive experience in guest relations and issue resolution, driving high levels of satisfaction. Skilled in managing reception duties in fast-paced environments, ensuring smooth operations. Demonstrated ability to maintain safety and engagement while effectively managing member accounts. Recognized for strong communication and adaptability, enhancing overall guest experiences.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Front Desk Associate
Equinox
Darien
10.2022 - Current
- Responded to members concerns and account discrepancies with discretion and professionalism.
- Updated and maintained member accounts, ensuring accuracy and confidentiality.
- Answered and directed phone calls in a courteous and efficient manner.
- Supported daily operations by assisting other departments as needed.
Crew member
Cold Stone Creamery
Stamford
08.2020 - 04.2022
- Prepared and customized ice cream creations according to brand standards and customer preferences.
- Delivered friendly, high-quality customer service in a fast paced food service environment.
- Maintained cleanliness and organization of workstations in compliance with health and safety standards.
Education
University Of Connecticut -
University Of Connecticut
Stamford, CT03.2023
High School -
Westhill High School
Stamford, CT06.2021
Skills
- Professional communication
- Multitask in high-traffic environments
- Time management
- Team collaboration
- Customer service
- Organization
- Adaptability
- Creative thinking
- Team motivation
- Communication skills
- Attention to detail
- Problem solving
Languages
English
Proficient (C2)
C2
Spanish
Native/ Bilingual
A1
Certification
Stages Cycling University
Timeline
Front Desk Associate
Equinox
10.2022 - Current
Crew member
Cold Stone Creamery
08.2020 - 04.2022
University Of Connecticut -
University Of Connecticut
High School -
Westhill High School