Zachary Olson
Pagosa Springs,CO
Summary
Dynamic professional with a proven track record at The Springs Resort and Spa, excelling in guest relations and office administration. Skilled in leveraging exceptional communication and time management abilities, enhancing customer satisfaction and workflow optimization. Demonstrated expertise in fostering positive customer experiences, significantly contributing to retention and efficiency.
Results-driven and focused on delivering exceptional support.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
The Springs Resort and Spa
08.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected deposits, fees, and payments.
- Enforced policies and procedures to increase efficiency.
Phlebotomist
Biolife Plasma Services
11.2022 - 03.2023
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Front of House Staff Member
Alley House Grille
08.2020 - 08.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CO06-2022
Skills
- Credit card handling
- Multi-Line Phone Systems
- Guest Relations
- Office Administration
- Reception oversight
- Workflow Optimization
- Time Management
- Professional Communication
Timeline
Front Desk Associate
The Springs Resort and Spa
08.2023 - Current
Phlebotomist
Biolife Plasma Services
11.2022 - 03.2023
Front of House Staff Member
Alley House Grille
08.2020 - 08.2021
High School Diploma -
Pagosa Springs High School
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