Ioana Vanca
Austin,TX
Summary
Dynamic hospitality professional with extensive experience at Hyatt Resort, specializing in food safety compliance and employee scheduling. Proven track record in enhancing guest satisfaction through exceptional service and effective task delegation. Adept at training staff and implementing quality control measures to ensure a seamless dining experience. Committed to fostering a positive work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
Hyatt Regency Chicago
01.2005 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Licensed Acupuncturist
Lixin Sha Acupuncture Clinic
03.2015 - 09.2024
Licensed Acupuncturist
Herb and Ohm Acupuncture Clinic
07.2020 - 08.2024
Licensed Acupuncturist
Meridian 87: Acupuncture & Chinese Herbal Medicine
03.2015 - 03.2019
In Room Dinning Supervisor
Hyatt Resort and Casino
10.2002 - 05.2004
Education
Master's Degree In Oriental Medicine And Chinese Herbology - Acupuncture
Pacific College of Health And Science
Chicago, IL05.2015
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Dimitrie Cantemir
Cluj Napoca Romania 06.1999
Skills
- Hospitality industry experience
- Mixology
- Strong multitasking
- Customer service
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
- Teamwork and professionalism
- Food and beverage service
Certification
- Texas TABC certificate
- Texas food handling training course
Languages
Romanian
Native or Bilingual
Spanish
Professional Working
Timeline
Licensed Acupuncturist
Herb and Ohm Acupuncture Clinic
07.2020 - 08.2024
Licensed Acupuncturist
Lixin Sha Acupuncture Clinic
03.2015 - 09.2024
Licensed Acupuncturist
Meridian 87: Acupuncture & Chinese Herbal Medicine
03.2015 - 03.2019
Bartender
Hyatt Regency Chicago
01.2005 - Current
In Room Dinning Supervisor
Hyatt Resort and Casino
10.2002 - 05.2004
Master's Degree In Oriental Medicine And Chinese Herbology - Acupuncture
Pacific College of Health And Science
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Dimitrie Cantemir
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