Overview
Work History
Education
Skills
Timeline
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Ioanna Katsogiannis

Providence,RI

Overview

11
11
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvment
North Providence, Rhode Island
02.2023 - Current
  • Clean, set , and maintain bays to store standard using planogram
  • Maintain planogram integrity daily by servicing bays throughout the store
  • Ensure pricing, signage and promotional events are always up to date and accurate for customers
  • Offer add on products to increase overall sale
  • Explain the benefits of the different lowes credit cards to meet every customers needs
  • Work with a team or partner to ensure accurate timing in bay service and resets
  • Log hours in zebra phone for each task completed, to maintain company standard timing

Sales Associate

Victoria Secret
Providene, RI
05.2021 - Current
  • Built and maintained relationships with customers and fellow associates to drive team success.
  • Built customer loyalty by offering the Victoria's Secret credit card and linking perks to customers purchases.
  • Daily recovery of sales floor to maintain standards and drive customer loyalty
  • Deliver the bra fit experience, by doing verbal fits with customers and accurately sizing and guiding them towards a better and larger purchase
  • Built trusting relationships with customers by making personal connections and sharing personal testimony of our products

Brand Operations Supervisor

Victoria Secret
Providence, RI
10.2021 - 01.2023

Received role as brand operations supervisor, gaining leadership responsibilities such as

  • Overseeing shipment team
  • Receiving and entering BOL'S
  • Controlling shipment payroll hours
  • Maintaining visual standards and leveraging company tools, such as Brand Guide, for proper product placement
  • Personally conduct and execute informal coaching to associates to deliver results
  • Process and sensor merchandise, following loss prevention standards to reduce shrink
  • Responsible for merchandise flow by submitting DRR daily & cycle count
  • Evaluate invoices and shipping paperwork for accuracy and compliance.
  • Train employees on best practices and protocols while managing teams to maintain optimal productivity.

Shift Leader

Dunkin' Donuts
Boston, MA
08.2019 - 05.2021
  • Prepared and served coffee, espresso drinks, blended coffees, teas, and sandwiches
  • Greeted guests with pleasant smile and superior customer service.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Received and accurately processed customer payments.
  • Supervised, motivated and led employees to maintain excellent customer service levels.
  • Trained new staff members to handle various work tasks.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Monitored task completion to meet company standards for performance.

Hostess

Putterham Grille
Brookline, MA
01.2014 - 01.2018
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep restaurant presentable and ready for guests.
  • Recommended specials, desserts and personal favorites to increase profits.
  • Monitored dining area to assess capacity and estimated wait times.
  • Answered phone calls to schedule and confirm reservations, record takeout orders and answer service questions.
  • Scheduled reservations and notified servers of large groups in order to prepare seating in advance.

Education

Brookline High School
Brookline, MA
06.2015

Skills

  • Exceptional multi-tasker
  • Spanish, Greek and English Speaker
  • Sales tracking
  • Customer Service
  • POS systems
  • Credit and cash transactions
  • Cash management
  • Merchandise restocking
  • Project management
  • Staff supervision
  • Loading and unloading
  • Project planning
  • Friendly, positive attitude

Timeline

Merchandising Service Associate

Lowes Home Improvment
02.2023 - Current

Brand Operations Supervisor

Victoria Secret
10.2021 - 01.2023

Sales Associate

Victoria Secret
05.2021 - Current

Shift Leader

Dunkin' Donuts
08.2019 - 05.2021

Hostess

Putterham Grille
01.2014 - 01.2018

Brookline High School
Ioanna Katsogiannis