Ioanna Katsogiannis

• Clean, set , and maintain bays to store standard using planogram
• Maintain planogram integrity daily by servicing bays throughout the store
• Ensure pricing, signage and promotional events are always up to date and accurate for customers
• Offer add on products to increase overall sale
• Explain the benefits of the different lowes credit cards to meet every customers needs
• Work with a team or partner to ensure accurate timing in bay service and resets
• Log hours in zebra phone for each task completed, to maintain company standard timing

• Built and maintained relationships with customers and fellow associates to drive team success.
• Built customer loyalty by offering the Victoria's Secret credit card and linking perks to customers purchases.
• Daily recovery of sales floor to maintain standards and drive customer loyalty
• Deliver the bra fit experience, by doing verbal fits with customers and accurately sizing and guiding them towards a better and larger purchase
• Built trusting relationships with customers by making personal connections and sharing personal testimony of our products

Received role as brand operations supervisor, gaining leadership responsibilities such as

• Overseeing shipment team
• Receiving and entering BOL'S
• Controlling shipment payroll hours
• Maintaining visual standards and leveraging company tools, such as Brand Guide, for proper product placement
• Personally conduct and execute informal coaching to associates to deliver results
• Process and sensor merchandise, following loss prevention standards to reduce shrink
• Responsible for merchandise flow by submitting DRR daily & cycle count
• Evaluate invoices and shipping paperwork for accuracy and compliance.
• Train employees on best practices and protocols while managing teams to maintain optimal productivity.

• Prepared and served coffee, espresso drinks, blended coffees, teas, and sandwiches
• Greeted guests with pleasant smile and superior customer service.
• Protected customers by regularly cleaning and sanitizing work areas and equipment.
• Received and accurately processed customer payments.
• Supervised, motivated and led employees to maintain excellent customer service levels.
• Trained new staff members to handle various work tasks.
• Balanced cash drawers, operated registers and prepared cash deposits.
• Monitored task completion to meet company standards for performance.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Supported serving staff, food runners and bussers to keep restaurant presentable and ready for guests.
• Recommended specials, desserts and personal favorites to increase profits.
• Monitored dining area to assess capacity and estimated wait times.
• Answered phone calls to schedule and confirm reservations, record takeout orders and answer service questions.
• Scheduled reservations and notified servers of large groups in order to prepare seating in advance.