Ioannis Gavriil
Asbury Park
Summary
With a proven track record at Bank of America, I excel in fraud prevention and AML compliance, showcasing exceptional investigation techniques and collaborative skills. My expertise in anti-fraud systems and policy enforcement, coupled with a knack for resolving complex disputes, significantly enhances operational integrity and customer trust.
Overview
6
6
years of professional experience
Work History
Senior Fraud Agent
Ocean First Bank
07.2024 - Current
Handled and resolved customer-filed fraud disputes efficiently.
Quality Control Inspector
ARS Rescue Rooter
08.2022 - 07.2024
Worked collaboratively with customer service team and various managers to address complex customer disputes.
Fraud Agent
Bank of America
01.2019 - 01.2020
Worked part time at bank of America investigating fraudulent transactions which directly effected customers and worked witn the senior fraud investogator to determine a resolution on a case by case basis.
Education
Associates - Criminal Justice
Brookdale Community College
Lincroft, NJ05.2023
Skills
- AML compliance
- Transaction monitoring
- Anti-fraud systems
- Policy enforcement
Fraud
- Fraud prevention
- Compliance monitoring
- Investigation techniques
- Evidence collection
Timeline
Senior Fraud Agent
Ocean First Bank
07.2024 - Current
Quality Control Inspector
ARS Rescue Rooter
08.2022 - 07.2024
Fraud Agent
Bank of America
01.2019 - 01.2020
Associates - Criminal Justice
Brookdale Community College
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