Thomas Munoz
Jackson,NJ
Summary
Experienced Operations Control Group Specialist with a strong background in banking operations. Specializes in strict compliance with company policies and procedures, conducting thorough quality control checks, and analyzing critical reports. Expertise includes tracking audit findings and implementing corrective actions. Proficient in AML KYC, BSA processes, and various banking regulations. Maintains high standards of operational excellence and fosters a culture of compliance within the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Control Group Specialist
Ocean First Bank
02.2022 - Current
- Assist in the effectiveness of the independent review process, and recommend changes and improvements as appropriate
- Examine wire modifications made by wire operators to ensure accuracy as per company policies and procedures
- Analyze critical item maintenance reports for all deposit account changes
- Periodically test automated and other internal controls and review returned mail to ensure process independence
- Report all quality control exceptions and findings to the Operations Control Group Manager
- Assist in the tracking of the Operations Control Group audit findings
- Perform appropriate research to gain knowledge and understanding of deposit products, department functions, procedures/workflow, and key documentation
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
Deposit Operations Representative Temp
Ocean First Bank
09.2021 - 01.2022
- Inspected high dollar checks for signatures, check stock, and deposit amount
- Performed account maintenance by scheduling transfers/payments monthly
- Updated logs, access files, and maintained data
- Reviewed returned deposited items for fraudulent activity
Teller
Santander
11.2019 - 05.2021
- Conducted and examined monthly branch audits
- File CTRS and SARS when necessary
- Served as the primary point of contact for customers, assisting with account maintenance and transactions.
- Monitored and verified suspicious activity on customer accounts.
Education
Bachelor - Economics
Rowan University
Glassboro, NJ05.2021
Skills
- Proficient in Microsoft Office Suite
- Proficient in Google Suite
- Proficient in Salesforce
- Knowledge of AML KYC
- Knowledge of EDD Processes
- Knowledge of BSA processes
- Client onboarding
Skillscertifications
Proficient in using Microsoft Office Suite, Google Suite, and Salesforce. Knowledge of AML KYC and EDD (Enhanced Due Diligence) Processes and Regulations, Knowledge of BSA (Bank Secrecy Act) processes and Regulations, Understanding of Check, ACH, Wire, Debit/Credit card operating rules
Certification
CAMS Certified (Certified Anti-Money Laundering Specialist)
ACAMS - Association of Certified Anti-Money Laundering Specialists
Timeline
Operations Control Group Specialist
Ocean First Bank
02.2022 - Current
Deposit Operations Representative Temp
Ocean First Bank
09.2021 - 01.2022
Teller
Santander
11.2019 - 05.2021
CAMS Certified (Certified Anti-Money Laundering Specialist)
ACAMS - Association of Certified Anti-Money Laundering Specialists
Bachelor - Economics
Rowan University
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