Summary
Overview
Work History
Education
Skills
Timeline
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Iona Epienkede

Upper Marlboro,MD

Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable and reliable results.

Overview

3
3
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
01.2024 - 04.2024
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

Restaurant Team Member

Samosa Supreme
04.2021 - 12.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
  • Performed opening and closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.

Education

Bachelor of Science - Management Information Systems

Bowie State University
Bowie, MD
12.2024

Skills

  • Organization skills
  • Client Communication
  • Data inputting
  • Quality Improvement
  • Decision-Making
  • Customer Service
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Orientation and training
  • Project Management
  • Professional and Courteous

Timeline

Tax Preparer

Jackson Hewitt
01.2024 - 04.2024

Restaurant Team Member

Samosa Supreme
04.2021 - 12.2023

Bachelor of Science - Management Information Systems

Bowie State University

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Iona Epienkede