Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and timelines.
Overview
11
11
years of professional experience
Work History
Bilingual Office Assistant
MLK Middle School
Oceanside
05.2024 - Current
Welcome office visitors and alert staff to arrivals of scheduled appointments.
Provided exceptional customer service to parents, addressing concerns promptly and resolving issues effectively.
Interacted with visitors by phone, email, or in-person to provide information about school events, registration and other inquiries.
Collect and reviewed files, records and other documents for incoming students enrollment.
Completed clerical tasks such as data collection, filing, copying, and distributing mail.
Maintained confidentiality in handling sensitive information while performing other tasks.
Assist students, parents and staff with translations.
Guest Service Representative
Legoland California Resort
Carlsbad
05.2022 - Current
Enhanced guest satisfaction by providing exceptional customer service.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Assisted guests with a variety of services such as selling day tickets, annual memberships and attractions information.
Worked closely with guests, VIPs, and celebrities, with a high degree of respect for privacy.
Responded to guest inquiries to maximize guest satisfaction.
Handled customer complaints to satisfy and retain guests.
Maintained accurate and up-to-date records of guest information.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained a high level of professionalism and discretion when dealing with guests.
Interim Administrative Assistant
Jefferson Middle School
Oceanside
12.2023 - 04.2024
Provided exceptional customer service to parents, addressing concerns promptly and resolving issues effectively.
Collaborated closely with other administrative staff in sharing responsibilities such as reception coverage or meeting setup when necessary.
Scheduled office meetings for teachers & staff.
Run monthly timesheets and payroll.
Assisted coworkers and staff members with special tasks on a daily basis.
Managed inventory of educational supplies, keeping classrooms well-stocked while adhering to budget constraints.
Properly distributed incoming mail.
Completed forms, reports, logs and records to quickly handle all documentation.
Managed filing system, entered data and completed other clerical tasks.
Demonstrated strong organizational skills in managing multiple tasks simultaneously while meeting deadlines consistently.
Upheld confidentiality standards when dealing with sensitive information regarding students or personnel matters.
Paraprofessional
Ivey Ranch Elementary School
Oceanside
01.2013 - 12.2023
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Education
No Degree - General Education
Mira Costa College
Oceanside, CA
Skills
Customer Service
Positive Attitude
Appointment Scheduling
Problem Solving
Multitasking
Confidentiality Maintenance
Written Communication
Google Suite Proficiency
Data Entry
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Bilingual Office Assistant
MLK Middle School
05.2024 - Current
Interim Administrative Assistant
Jefferson Middle School
12.2023 - 04.2024
Guest Service Representative
Legoland California Resort
05.2022 - Current
Paraprofessional
Ivey Ranch Elementary School
01.2013 - 12.2023
No Degree - General Education
Mira Costa College
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