Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ionah Farwell

Oceanside,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and timelines.

Overview

11
11
years of professional experience

Work History

Bilingual Office Assistant

MLK Middle School
Oceanside
05.2024 - Current
  • Welcome office visitors and alert staff to arrivals of scheduled appointments.
  • Provided exceptional customer service to parents, addressing concerns promptly and resolving issues effectively.
  • Interacted with visitors by phone, email, or in-person to provide information about school events, registration and other inquiries.
  • Collect and reviewed files, records and other documents for incoming students enrollment.
  • Completed clerical tasks such as data collection, filing, copying, and distributing mail.
  • Maintained confidentiality in handling sensitive information while performing other tasks.
  • Assist students, parents and staff with translations.

Guest Service Representative

Legoland California Resort
Carlsbad
05.2022 - Current
  • Enhanced guest satisfaction by providing exceptional customer service.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Assisted guests with a variety of services such as selling day tickets, annual memberships and attractions information.
  • Worked closely with guests, VIPs, and celebrities, with a high degree of respect for privacy.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained accurate and up-to-date records of guest information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained a high level of professionalism and discretion when dealing with guests.

Interim Administrative Assistant

Jefferson Middle School
Oceanside
12.2023 - 04.2024
  • Provided exceptional customer service to parents, addressing concerns promptly and resolving issues effectively.
  • Collaborated closely with other administrative staff in sharing responsibilities such as reception coverage or meeting setup when necessary.
  • Scheduled office meetings for teachers & staff.
  • Run monthly timesheets and payroll.
  • Assisted coworkers and staff members with special tasks on a daily basis.
  • Managed inventory of educational supplies, keeping classrooms well-stocked while adhering to budget constraints.
  • Properly distributed incoming mail.
  • Completed forms, reports, logs and records to quickly handle all documentation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Demonstrated strong organizational skills in managing multiple tasks simultaneously while meeting deadlines consistently.
  • Upheld confidentiality standards when dealing with sensitive information regarding students or personnel matters.

Paraprofessional

Ivey Ranch Elementary School
Oceanside
01.2013 - 12.2023
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Education

No Degree - General Education

Mira Costa College
Oceanside, CA

Skills

  • Customer Service
  • Positive Attitude
  • Appointment Scheduling
  • Problem Solving
  • Multitasking
  • Confidentiality Maintenance
  • Written Communication
  • Google Suite Proficiency
  • Data Entry

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Bilingual Office Assistant

MLK Middle School
05.2024 - Current

Interim Administrative Assistant

Jefferson Middle School
12.2023 - 04.2024

Guest Service Representative

Legoland California Resort
05.2022 - Current

Paraprofessional

Ivey Ranch Elementary School
01.2013 - 12.2023

No Degree - General Education

Mira Costa College
Ionah Farwell