Summary
Overview
Work History
Education
Timeline
Generic

Ione Heine

Kaysville

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

16
16
years of professional experience

Work History

Manager

Captioncall
Salt Lake City
02.2017 - 10.2020
  • Implemented quality control measures to improve service accuracy.
  • Resolved customer issues by collaborating with support teams promptly.
  • Ensured compliance with industry standards and regulations consistently.
  • Developed training materials to enhance employee performance.
  • Oversaw scheduling and resource allocation for service delivery.
  • Trained new employees on company policies and procedures.

Technical Lead

Konica Minolta
Phoenix
09.2009 - 11.2018
  • Coordinated workflow among staff to ensure smooth task execution.
  • Mentored junior team members to enhance skills and performance.
  • Developed training materials for new employees and ongoing education.
  • Implemented process improvements to streamline operational efficiency.
  • Facilitated team meetings to address challenges and share updates.
  • Maintained communication with stakeholders regarding project status and needs.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Technical Support-Escalation Team

AT&T
Mesa
01.2005 - 09.2009
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Ballet

Brigham Young University
Provo, UT
07-1980

Timeline

Manager

Captioncall
02.2017 - 10.2020

Technical Lead

Konica Minolta
09.2009 - 11.2018

Technical Support-Escalation Team

AT&T
01.2005 - 09.2009

Ballet

Brigham Young University

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