Summary
Overview
Work History
Education
Skills
Additional Training Certifications
Timeline
Generic

Ioni Riederer

San Diego,CA

Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

7
7
years of professional experience

Work History

Server

The Cheesecake Factory
Beverly Hills/San Diego, CA
08.2022 - Current
  • Monitored food quality throughout service periods to ensure freshness and temperature accuracy of dishes served.
  • Extensive knowledge of 150+ menu items including ingredients and cooking methodology.
  • Promptly responded to customer complaints or concerns in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Independently take care of parties up to 25 guests.
  • Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.

Server

Red Lobster
Santa Clarita, CA
09.2019 - 11.2022
  • Assisted management during pandemic with take out orders and inventory
  • Recognized for achieving highest sales throughout entire staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.

Lead Supervisor

Five Below
Santa Clarita, CA
09.2020 - 11.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed inventory levels by placing orders as needed.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.

Literacy Tutor

AmeriCorps NCCC
Monterey, CA
08.2018 - 08.2019
  • Developed lesson plans to promote early literacy development and language skills.
  • Facilitated small group instruction for students with diverse learning needs.
  • Assessed student progress in early literacy, reading, and writing skills through observation and standardized tests.
  • Collaborated with teachers, parents, and administrators on designing effective intervention plans for struggling learners.
  • Monitored student performance data to inform instructional decisions and track progress towards goals.

Hostess/Server Assistant

Kabuki Japanese Restaurant
Santa Clarita, CA
12.2016 - 07.2018
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.

Education

Diploma -

West Ranch High School

Skills

  • Exceptional customer service
  • Clear Communication
  • Collaboration and Teamwork
  • Order Accuracy

Additional Training Certifications

  • Food Handlers
  • CPR Certification
  • RBS Certification

Timeline

Server

The Cheesecake Factory
08.2022 - Current

Lead Supervisor

Five Below
09.2020 - 11.2021

Server

Red Lobster
09.2019 - 11.2022

Literacy Tutor

AmeriCorps NCCC
08.2018 - 08.2019

Hostess/Server Assistant

Kabuki Japanese Restaurant
12.2016 - 07.2018

Diploma -

West Ranch High School

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Ioni Riederer