RYAN SANTILLO
Lebanon,NH
Summary
Offering 2+ years of service experience focused on great customer service. Results-driven professional focused on delivering exceptional support for resident and customer needs. Successfully manages concerns and resolves conflicts to maximize resident satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
10.2023 - Current
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Housekeeping/Concierge
The Village
05.2023 - 10.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Resolved issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
Community Service Volunteer
Goodwill
06.2021 - 07.2021
- Maintained clean, neat, and operational facilities to serve program needs
- Exhibited excellent communications and customer service relations skills. 30 hours in total.
Education
Lyman Hall High School
Wallingford, CTSkills
- Verbal and Written Communication
- Scheduling and Appointment Setting
- Community Resource Navigation
- Compassionate Care
- Problem-Solving
Timeline
Patient Access Representative
Conifer Healthcare Solutions
10.2023 - Current
Housekeeping/Concierge
The Village
05.2023 - 10.2023
Community Service Volunteer
Goodwill
06.2021 - 07.2021
Lyman Hall High School
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