Iqra Shoukat
Brownstown,United States
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent at working with others to achieve certain objectives on time and with excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Krogers Grocery Store
Gibraltar
01.2021 - Current
- Managed medication preparation and dispensing processes to ensure accuracy and compliance with regulations.
- Collaborated with pharmacists to optimize inventory management and minimize medication errors.
- Trained and mentored junior pharmacy technicians on operational procedures and best practices.
- Implemented quality control measures to enhance patient safety and improve service delivery.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Conducted regular inventory audits to maintain stock levels and support cost-effective purchasing decisions.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Advocated for patients' compliance with medication guidelines.
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Packer
Amazon
Romulus, MI
07.2020 - 09.2020
- Worked with various packing machines to pack products from the packaging unit.
- Worked with the production team to move and process items.
- Assisted with barcode scanning various shipments.
Technician
Fazal Din Pharma Plus
Lahore, Pakistan
07.2019 - 05.2020
- Interacted with patients and counseled on various prescriptions.
- Skilled in dispensing medications.
- Organized and updated all inventory and product information in the database.
- Customer Service and dispensing medicines.
Technician
Mayo Hospital
Lahore
09.2018 - 06.2019
- Presented countless case studies.
- Studied different medications dosage and dosage form and why it was administered.
- Studied human behaviors.
- Medicine management.
- Counselling patients.
Education
Doctor of Pharmacy - Medicine
Punjab University College of Pharmacy
Lahore, Pakistan09.2021
Intermediate - Biology
Unique college for girls
Lahore04.2016
Matriculation - Chemistry
Comprehensive girls high school
Lahore03.2014
Skills
- Computer Skills
- Organized
- Active Listening
- Attention to Detail
- Prescription Data Entry
- Creating New Patient Profiles
Certification
Pharmacy technician
Affiliations
- Founded a non-profit organization to empower women pursuing a career in healthcare.
- Instructed and conducted hands-on training for community members.
- Worked with non-profit organizations to spread awareness about COVID-19.
- Made a complete plan to organize sports festival week in spring break.
- Executed the planned time with the help of volunteers and community workers.
- Distributed the prices and concluded events.
Timeline
Senior Certified Pharmacy Technician
Krogers Grocery Store
01.2021 - Current
Packer
Amazon
07.2020 - 09.2020
Technician
Fazal Din Pharma Plus
07.2019 - 05.2020
Technician
Mayo Hospital
09.2018 - 06.2019
Doctor of Pharmacy - Medicine
Punjab University College of Pharmacy
Intermediate - Biology
Unique college for girls
Matriculation - Chemistry
Comprehensive girls high school