ANNIE REYES
Walgreens
Newark,Delaware
1
Certification
10
Years of experience
Certified pharmacy technician with a background in patient support, prescription processing, inventory control, and pharmacy workflow coordination. Known for clear communication, accuracy, and dependable service in fast-paced settings while supporting staff training, safety procedures, and regulatory compliance.
Work History
Senior Certified Pharmacy Technician
3 Years 1 Month- Deliver exceptional customer service to patients, ensuring accurate understanding of prescription medications.
- Manage fast-paced workflow within the pharmacy department while adhering to all state regulations.
- Train new employees on pharmacy operations, policies, procedures, and safety protocols, and customer service standards.
- Manage and create pharmacy schedule for employees
- Support patients with refill requests, pickups, and prescription status questions.
- Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepare and process medical insurance claim forms and records.
- Transfer medication from vials to sterile, disposable syringes using aseptic techniques.
- Prepare and administer intravenous solutions.
- Receive and verify daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Oversaw inventory levels to ensure adequate stock availability, rotate stock, remove expired, or damaged drug products and resolve discrepancies in drug counts.
- Manage the pharmacy's electronic health records system.
Pharmacy Technician
1 Year 2 Months- Delivered exceptional customer service to patients, ensuring accurate understanding of prescription medications.
- Support patients with refill requests, pickups, and prescription status questions.
- Coordinated fast-paced workflow in pharmacy department, maintaining compliance with state regulations.
- Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Execute aseptic technique to transfer medication from vials to sterile, disposable syringes.
- Manage inventories, rotate stock, remove expired, or damaged drug products and resolve discrepancies in drug counts.
- Receive and verify daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepare and process medical insurance claim forms and records.
- Manage the pharmacy's electronic health records system.
Customer Service Expert
4 Years 11 Months- Provided friendly customer support to shoppers.
- Answered customer questions quickly in person and by phone.
- Processed cash, card, and register transactions carefully.
- Trained new staff on service standards at Jack's Country Deli.
- Kept current on company products and services.
- Worked with kitchen team to keep orders moving smoothly.
Internship
2 Months- Coordinated patient transfers within radiology services.
- Supported patients, families, and care team members during inpatient visits and procedures.
- Kept consultation rooms clean through daily sanitation and restocked supplies for doctors and nurses.
- Maintained consultation rooms through routine cleaning and organized supply replenishment for doctors and nurses.
- Cleaned consultation rooms daily to ensure a hygienic environment for patients and staff. and stocked supplies helped maintain readiness for doctors and nurses.
Education
High School Diploma
- Distinguished honor roll x4, awarded the SEED scholarship, practiced OSHA and HIPPA requirements, Learned and practiced dissecting different animals, competed in HOSA, Perfect attendance award x3.
- GPA: 3.7
Some College (No Degree) - Associate's in Science
- Academic Achievement award x2, invited to participate in Phi Theta Kappa sorority, maintain SEED scholarship.
- GPA: 3.3
Skills
Immunization administration
Quality assurance
Advanced computer skills
Attention to detail
Problem solving
Time management
Dependability
Organizational skills
Staff training
Team collaboration
Effective communication
Professionalism
Emotional intelligence
Eagerness to learn
Critical thinking
Certification
- PTCB Immunization Administration Certification
Timeline
Senior Certified Pharmacy Technician
Walgreens
10.2023 - CurrentRead More
Pharmacy Technician
Walgreens
08.2022 - 10.2023Read More
Customer Service Expert
Jacks Country Deli
09.2017 - 08.2022Read More
Internship
Nemours Children's Hospital of Delaware
06.2016 - 08.2016Read More
DELCASTLE HIGH SCHOOL
High School Diploma
Read More
DELAWARE TECHNICAL COMMUNITY COLLEGE
Some College (No Degree) from Associate's in Science
Read More