Ira Faith Endriano
Fostoria,OH
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
7
7
years of professional experience
Work History
Server
Demore’s Offshore Bar and Grill
Sandusky, Ohio
09.2024 - 09.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Presented menus and answered questions regarding items.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Addressed complaints to kitchen staff and served replacement items.
- Checked food before serving it to customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Team Leader
KT-Treves Inc.
Fostoria, Ohio
07.2023 - 11.2023
- Oversaw quality control to identify inconsistencies and malfunctions.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Facilitated training sessions for new employees on company policies and procedures.
- Motivated team members through recognition programs and performance-based incentives.
- Assessed company operations for compliance with safety standards.
Team Leader
NOX US
Fostoria, Ohio
03.2021 - 10.2023
- Oversaw quality control to identify inconsistencies and malfunctions.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Ensured compliance with all safety regulations in the workplace.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Offered training and support to keep team members motivated and working toward objectives.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Facilitated training sessions for new employees on company policies and procedures.
Cook
Marriot Hotel
Auburn Hills, Michigan
01.2019 - 01.2020
- Organized storage areas for efficient usage of space.
- Monitored temperatures of prepared food and cold-storage areas.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Executed proper techniques when preparing menu item ingredients.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
Reservation Agent
Hero Travel Solutions
Tacloban City, PHILIPPINES
03.2018 - 12.2018
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Advised guests on local attractions and activities available nearby.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Ensured all reservations were properly documented in the system.
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Reviewed guest information and payment options, checking for accuracy and completeness.
Education
Bachelor of Science - Tourism And Hospitality Management
Leyte Normal University
Tacloban City, Philippines03-2018
Associate of Science - Computer Programming And Development
Owens Community College
Perrysburg, OHSkills
- Team member support
- Strong work ethic
- Hostess support
- Point of sale (POS) system operations
- Task prioritization
- Team collaboration
- Cash handling
- Hospitality service expertise
- Microsoft Office
Timeline
Server
Demore’s Offshore Bar and Grill
09.2024 - 09.2024
Team Leader
KT-Treves Inc.
07.2023 - 11.2023
Team Leader
NOX US
03.2021 - 10.2023
Cook
Marriot Hotel
01.2019 - 01.2020
Reservation Agent
Hero Travel Solutions
03.2018 - 12.2018
Bachelor of Science - Tourism And Hospitality Management
Leyte Normal University
Associate of Science - Computer Programming And Development
Owens Community College