IRA GRIGGS
Fresno,TX
Summary
Efficient Program Assistant with excellent analytical skills and extensive computer knowledge, including spreadsheet and word-processing programs at a high proficiency level. Develop data-collection forms to organize and access detailed information also collected, analyzed, and interpreted data into meaningful excel reports. Cultivate and nurture positive, productive relationships with directors, managers, and customers.
Overview
10
10
years of professional experience
Work History
Program Assistant to the Directors of Interfaith
Texas Workforce Commission/Workforce Solutions
07.2018 - 09.2023
- Implemented confidential administrative assistance to the Directors of Interfaith.
- Competence in following up with office managers to ensure directives are implemented in a timely manner.
- Equipped to collect, enter, and maintain information for departmental databases and records.
- Followed up with office staff to ensure they are knowledgeable of current issuances and policy changes.
- Proficient in resolving administrative problems by analyzing information, identifying and communication solutions.
- Served as training liaison for the offices, coordinated ongoing trainings and processed invoices.
- Conducted virtual seminars to ensure that job seekers were prepared for interviews and follow up expectations.
- Responsible for internal audits within fourteen offsite Workforce Solutions' offices operated by Interfaith
- Delegated tasks and to ensure that they were completed in accordance with existing policies and procedures.
- Conducted mystery shops in all Interfaith offices to ensure quality customer service.
- Skillful in creating and updating company documents to ensure they were standardized.
- Collaborated with offices by updating posters, flyers and other important documentation.
- Experienced in effective communication with Director’s about reports, special events, and manager’s meeting.
- Analyzed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
- Scheduled and coordinated meetings, took meeting minutes, prepared and distributed agenda with meeting materials plus, special events for 250+staff members.
- Orchestrated weekly schedules, conference calls, scan emails, calendars, appointments, conference rooms and events.
- Managed employee’s person time off /vacation/sick and enter them into a compiled spreadsheet for directors.
Personal Service Representative
Texas Workforce Commission/Workforce Solutions
08.2016 - 06.2018
- Assisted in increased TANF Customer Participation by 75% from previous record to ensure office exceeded Organization expectation of 50% monthly participant employment success.
- Reviewed candidates via Work in Texas database as well as in person for possible job opportunities.
- Clearly communicated expectations and priorities to customers ensuring understanding of personal as well as organizational goals. Participating in (weekly, monthly, quarterly, and annual) scheduled team and staff meetings to encourage successful team and staff development.
- Provided career counseling as well as intensive and focused case management by helping customers prepare for employment and becoming self-sufficient.
- Evaluated and recommended individualized customer case management actions plans including recommendation for scholarship approval, provision of child care assistance, termination or continuation of State allocated benefit programs.
- Monitored multiple customer cases to ensure all services delivered in accordance to contractual, legal and regulation requirements.
Mental Health Technician
Cypress Creek Hospital
05.2013 - 07.2015
- Informed patients about the events that occurred prior to hospitalization, helped patients cope with being in the hospital, and taught patients new coping skills that can be used after being discharged from the hospital.
- Provided record keeping for patients, documenting information on patient activities, visitation and times for checking in and out of unit location.
- Supervised +20 patients in activities of daily living skills, helped the treatment team to monitor any medical, emotional, behavioral or social problems, and supported the patients in their efforts to overcome these problems.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
Education
Master of Arts - Counseling
Prairie View A & M University
Houston, Texas2012
Bachelor of Arts - Psychology
Texas Southern University
Houston, Texas2008
Skills
- Lateral thinker with the ability to manage solutions to complex problems
- Ability to communicate effectively, orally and in writing, with people from diverse backgrounds
- Ability to identify problems, develop solutions, and implement plan
- Skill in the use of computer hardware and software such as Microsoft Office Suite
- Ability to manage multiple tasks requiring flexibility in work prioritization
- Ability to adhere to established program goals and objectives
Timeline
Program Assistant to the Directors of Interfaith
Texas Workforce Commission/Workforce Solutions
07.2018 - 09.2023
Personal Service Representative
Texas Workforce Commission/Workforce Solutions
08.2016 - 06.2018
Mental Health Technician
Cypress Creek Hospital
05.2013 - 07.2015
Master of Arts - Counseling
Prairie View A & M University
Bachelor of Arts - Psychology
Texas Southern University
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