Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Trained in F&I Compliance
SalesManager

Ira Jones

Miami,FL

Summary

Dynamic Sales Manager with a proven track record at Mercedes-Benz of Cutler Bay, excelling in relationship building and staff management. Achieved sales goals through effective training and motivational skills, enhancing team performance and customer satisfaction. Leveraged product knowledge to exceed quotas and foster long-term client relationships.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sales Manager

Mercedes-Benz of Cutler Bay
12.2019 - 07.2025
  • Assisted in developing sales strategies to increase market share and customer engagement.
  • Collaborated with cross-functional teams to align product offerings with customer needs.
  • Supported lead generation efforts through targeted outreach and follow-up communications.
  • Analyzed market trends to identify new business opportunities and enhance competitive positioning.
  • Participated in training sessions to enhance knowledge of products, services, and industry best practices.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

Mercedes-Benz of Cutler Bay
09.2014 - 12.2019
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted customers in vehicle selection, highlighting features and benefits of models.
  • Managed inventory levels, ensuring optimal availability of vehicles on the showroom floor.
  • Collaborated with sales team to develop promotional strategies that increased foot traffic.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Sales Associate

South Motors BMW
05.2009 - 08.2014
  • Trained new associates on sales processes and product knowledge for improved performance.
  • Analyzed customer feedback to refine sales approaches and enhance overall experience.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Manager

Coral Gables Lincoln Mercury
04.1998 - 05.2009
  • Gathered customer feedback to inform product development and improve service delivery efficiency.
  • Coordinated sales presentations and demonstrations for prospective clients, showcasing product features.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained accurate records of sales activities using CRM software for effective tracking and reporting.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Associate of Arts - Accounting And Finance

Briarcliffe College
Miami, FL

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Product knowledge

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Sales by completing Follow-up with accuracy and efficiency.
  • Managed the (Silver) award winning sales team at Mercedes Benz of Cutler Bay.
  • Supervised team of 30 staff members.

Certification

  • CSP - Certified Sales Professional
  • Finance & Insurance Training - (Quarterly)
  • F& I Compliance Training - (Quarterly)

Languages

English
Native or Bilingual

Timeline

Sales Manager

Mercedes-Benz of Cutler Bay
12.2019 - 07.2025

Sales Associate

Mercedes-Benz of Cutler Bay
09.2014 - 12.2019

Sales Associate

South Motors BMW
05.2009 - 08.2014

Sales Manager

Coral Gables Lincoln Mercury
04.1998 - 05.2009

Associate of Arts - Accounting And Finance

Briarcliffe College

Trained in F&I Compliance

Trained to be Effective in Finance & Insurance Compliance which is crucial for safeguarding consumer Trust,mitigating regulatory risks and ensuring the long term stability and integrity of the financial services sector.

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