Iraida Rattan
Galveston,Texas
Summary
Ambitious and detail-oriented professional with strong organizational, multitasking, and bilingual communication skills. Adept at customer service. Tax preparation, and administrative support, with a proven ability to learn new technologies and processes quickly. Seeking to leverage expertise in a dynamic environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
In Room Dining Service
San Luis Resort
08.2023 - 08.2024
- Provided a great VIP guest breakfast delivery service
Bilingual Customer Service Representative
Upwork
03.2018 - 12.2022
- Company Overview: Freelance platform connecting clients with professionals
- Provided exceptional bilingual customer support, trained in efficient problem-solving and conflict resolution techniques
- Resolved customer complaints and inquiries, ensuring high levels of client satisfaction
- Conducted data entry, content management, and translation services (English-Spanish) for various clients
- Freelance platform connecting clients with professionals
Administrative Assistant
Anco Investment
10.2016 - 03.2017
- Screened and routed incoming phone calls, providing professional communication and support
- Maintained an accurate database of client contact information, demonstrating attention to detail and organizational skills
- Assisted with inventory management and placed supply orders to maintain office efficiency
- Scheduled conference calls and meetings, ensuring seamless communication between internal teams and external vendors
Bilingual Tax Preparer
Accounting Aid Society
01.2007 - 12.2013
- Prepared federal, state, and city tax returns for a diverse client base, focusing on accuracy and compliance
- Delivered inbound and outbound call support, answering tax-related questions in both English and Spanish
- Provided tax support services, ensuring clients understood filing requirements and any tax changes
Research Assistant
Criterion Incorporated
11.1999 - 10.2001
- Conducted research and monitored progress on various projects, producing detailed reports on qualitative and quantitative findings
- Created statistical census graphics and produced affirmative action analysis reports for clients including JCPenney and Pepsi
Education
Associate of Science - Computer Information Systems
San Agustin
Lima03.1994
Skills
- Microsoft Excel
- Microsoft Word
- Adobe Suite
- Problem-solving
- Inbound/outbound call support
- Customer satisfaction
- Data entry
- Office management
- Scheduling
- Inventory tracking
- Federal
- State
- City tax return filing
- Tax support
- Qualitative analysis
- Quantitative analysis
- Report generation
Certification
IRS Tax Preparation Certificate
Food & Beverage Certificate
Languages
Spanish
Native or Bilingual
Timeline
In Room Dining Service
San Luis Resort
08.2023 - 08.2024
Bilingual Customer Service Representative
Upwork
03.2018 - 12.2022
Administrative Assistant
Anco Investment
10.2016 - 03.2017
Bilingual Tax Preparer
Accounting Aid Society
01.2007 - 12.2013
Research Assistant
Criterion Incorporated
11.1999 - 10.2001
Associate of Science - Computer Information Systems
San Agustin
IRS Tax Preparation Certificate
Food & Beverage Certificate
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