Irais Medina
Menifee,CA
Summary
Agile and adaptable leader with motivational approach and upbeat nature. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Lead Sales Associate
Circle K
06.2022 - 07.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Trained new employees, ensuring they understood company policies, customer service standards, safety procedures, and operational tasks such as operating the cash register, handling fuel transactions, and maintaining the store
- Helped with planning schedules and delegating assignments to meet coverage, ensuring adequate staffing levels during peak hours, and covering shifts when necessary
- Monitored security to protect employees, customers and property
- Supervised day-to-day operations to meet performance, quality and service expectations
- Served customers by providing product and service information and resolving product and service issues
Solar Energy Consultant
Solar Energy Partners
08.2021 - 08.2023
- Conducted in-depth consultations with residential and commercial customers to assess their energy needs and educate them on solar energy solutions
- Developed customized solar system proposals that included financial and environmental benefits, tailored to the customer's specific needs
- Managed the entire sales process from generating leads to closing the sale, including site assessments, proposal development, contract negotiation, and ensuring installation
- Maintained a strong understanding of solar technology, government incentives, financing options, and industry trends in order to provide the best service to our customers
- Worked closely with the installation and project management teams to ensure seamless project execution and customer satisfaction
- Generated leads through networking, referrals, online marketing, and door-to-door
- Achieved or exceeded monthly and quarterly sales targets and contributed to the overall growth of the company
- Provided after-sales support, addressing any customer concerns and ensuring long-term satisfaction
Babysitter/Nanny
01.2021 - 07.2021
- Provided attentive care to children ages 4 months to 10 years old, including feeding, dressing, and ensuring they adhere to daily routines
- Engaged children in age-appropriate educational activities, including reading, arts and crafts, and helping with homework to promote their intellectual and social development
- Maintained a clean and organized home by performing regular cleaning tasks
- Planned and prepared nutritious meals and snacks for the children, ensuring dietary restrictions and preferences were respected
Customer Service Representative
Circle K
08.2018 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Telemarketer/Sales
Impact Marketing Solutions
06.2018 - 12.2018
- Conducted outbound sales calls to prospective and existing customers, using a prepared script to promote products
- Identified customer needs or issues and had rebuttals memorized for almost any objection brought forth by customers to effectively close sales
- Handled customer inquiries and provided accurate information about product features, pricing, and more
- Met or exceeded daily, weekly, and monthly sales targets
Activity Director
Shoreline Care Center
08.2014 - 06.2016
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Developed and lead activities that encouraged mental agility of patients.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Coordinated special events on site, such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Education
High school diploma or GED -
Some College - Paralegal Studies
Ventura College
10.2024
Some college - Civil Engineering
California State University-Chico
Chico, CA05.2018
Skills
- Customer Service
- Excellent Verbal and Written Communication
- Cash Handling
- Caregiving
- Time Management
- Customer Relationship Management
- Staff Training
- Leadership Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Circle K
06.2022 - 07.2024
Solar Energy Consultant
Solar Energy Partners
08.2021 - 08.2023
Babysitter/Nanny
01.2021 - 07.2021
Customer Service Representative
Circle K
08.2018 - 07.2019
Telemarketer/Sales
Impact Marketing Solutions
06.2018 - 12.2018
Activity Director
Shoreline Care Center
08.2014 - 06.2016
Some College - Paralegal Studies
Ventura College
Some college - Civil Engineering
California State University-Chico
High school diploma or GED -
Similar Profiles
Kevin McclaryKevin Mcclary
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Rolando FloresRolando Flores
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Kaidence MarshallKaidence Marshall
Customer Service / Cashier at Circle KCustomer Service / Cashier at Circle K
Olivia AndersonOlivia Anderson
Customer Service Representative at Circle KCustomer Service Representative at Circle K
LAURA SILVALAURA SILVA
Manager at Oscar Auto GlassManager at Oscar Auto Glass