Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Irakli Khaburzania

Brooklyn,NY

Summary

Dynamic leader with proven success at Net Cost Market, adept in customer service management and operations optimization. Excelled in team development, boosting employee morale, and fostering a positive work environment, leading to a significant increase in sales revenue. Skilled in vendor management and staff training, demonstrating exceptional problem-solving and team leadership abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Net Cost Market
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Assistant Store Manager

Netcost Market
08.2019 - 09.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Front End Manager

Net Cost Market
01.2018 - 02.2019
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Recorded financial transactions and performed account reconciliations.

Sales Associate

Net Cost Market
04.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Food and Beverage Supervisor

Atlantic Adult Day Care
08.2015 - 03.2017
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
  • Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Bachelor Of Art Management - Art Management

Shots Rustavi Theater And Cinema University
Tbilisi Georgia
07.2013

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Recruitment and hiring
  • Team motivation
  • Team Building and Leadership
  • Recruiting and Hiring
  • Staff Management
  • Staff Supervision
  • Employee Scheduling
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Operations
  • Order Management
  • Team Development
  • Payroll Management
  • Customer Response
  • Accurate money handling
  • Bank deposit procedures
  • Bank and Safe Deposits
  • Performance Reviews
  • Flexible Schedule
  • Vendor Management
  • Delegating Work
  • Employee Terminations
  • Process Improvements
  • Hourly shift management
  • Staff training/development
  • Schedule Management

Certification

Food handling license

Languages

Georgian
Native or Bilingual
Russian
Professional Working
Ukrainian
Limited Working
Spanish
Elementary

Timeline

Store Manager

Net Cost Market
09.2021 - Current

Assistant Store Manager

Netcost Market
08.2019 - 09.2021

Front End Manager

Net Cost Market
01.2018 - 02.2019

Sales Associate

Net Cost Market
04.2017 - 01.2018

Food and Beverage Supervisor

Atlantic Adult Day Care
08.2015 - 03.2017

Bachelor Of Art Management - Art Management

Shots Rustavi Theater And Cinema University

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Irakli Khaburzania