Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Section name
Awards
Generic

Iralma J. Rodriguez

Providence

Summary

Highly experience and skilled in customer service, with knowledge in food service and the operation of cash registers. Continually striving for self-improvement and success in all aspects of life and determined to go above and beyond expectations whereas gathering a countless of skills and experiences to add to my repertoire.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Panther Group Inc./ Maximus
09.2021 - 12.2021
  • Answer receive incoming calls
  • Resolve customer Problems and Complaints
  • Maintain Customer Records
  • Educate members on their health insurance status and solve any issues they might have had
  • Direct member in the right direction and transfer to correct department

Security Officer and Dispatcher

Professional Security Consultants
06.2017 - Current
  • Conduct regular patrols to ensure safe shopping environment
  • Provide directions and other assistance to customers as require
  • Maintain visible security presence to deter shoplifting and other criminal activity and warn potential violators of mall policy
  • Ensure no unauthorized entry into restricted areas
  • Patrol Security Officer/Dispatcher /sergeant

Patient Service Representative

Providence Community Health Centers
08.2021 - 04.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Graduated -

Central High School
Providence, RI
06.2017

Skills

  • Customer Service oriented

  • Cash handling

  • Effective listening skills

  • Confident approach and ability to deal with difficult/confrontational people

  • Profound ability to maintain confidentiality of information

Accomplishments

    Great costumer service and communications skills

Certification

Working on foreign language interpreter

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

The Panther Group Inc./ Maximus
09.2021 - 12.2021

Patient Service Representative

Providence Community Health Centers
08.2021 - 04.2025

Security Officer and Dispatcher

Professional Security Consultants
06.2017 - Current

Graduated -

Central High School

Section name

  • Fluent in English and Spanish
  • Multi-tasking ability
  • Reliable team member
  • Demonstrated ability to handle and resolve conflicts in an effective manner
  • Willingness to learn and take training opportunities when offered

Awards

Central High School: “A-B” Honor Roll Semester of 2015-2016, Roger Williams Middle School: 8th Grade Honors June 2013, Roger Williams Middle School: Honors in Academic Achievement November 2012

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