Irawati Dahrul

• Fostered strong customer relationships by actively listening to client concerns, understanding their needs, and providing timely and effective solutions.

• Delivered exceptional customer service by prioritizing customer requirements and ensuring a positive experience throughout every interaction.

• Built and maintained long-term client relationships through consistent communication, responsiveness, and a commitment to customer satisfaction.

• Managed customer inquiries, account information requests, and service-related issues with professionalism, accuracy, and attention to detail.

• Resolved customer concerns and complaints efficiently, resulting in improved client retention and increased customer confidence in company services.

• Served as a trusted point of contact for customers, ensuring their expectations were met while strengthening loyalty and ongoing business relationships.

• Demonstrated strong interpersonal and problem-solving skills when addressing customer needs, contributing to high levels of customer satisfaction and service excellence.

• Collaborated closely with the Sales Team to coordinate customer product orders and ensure timely procurement and delivery of materials.

• Managed the procurement process by placing orders with approved suppliers and maintaining strong relationships with vendors to support project requirements and customer expectations.

• Coordinated product sample requests and evaluations prior to production to verify quality, specifications, and customer requirements.

• Conducted supplier research and sourcing activities to identify new vendors, evaluate capabilities, and expand procurement options.

• Performed vendor comparisons and cost analyses by evaluating pricing, quality, lead times, and service levels among existing and prospective suppliers.

• Negotiated with suppliers and recommended cost-effective procurement solutions while ensuring products met company standards and project specifications.

• Monitored procurement budgets and purchasing activities to maintain cost efficiency and prevent budget overruns.

• Assisted in supplier selection and purchasing decisions by balancing customer requirements, product quality, delivery schedules, and financial objectives.

• Maintained accurate procurement records, supplier communications, and order tracking documentation to support efficient project execution.

• Managed Union and OCIP compliance reporting, ensuring accurate documentation and adherence to project and regulatory requirements.

• Coordinated the processing and approval of work permits through the Bureau of Engineering for City of Los Angeles projects, maintaining compliance with municipal regulations.

• Prepared, organized, and maintained daily workforce reports by reviewing payroll records, employee sign-in sheets, and project documentation.

• Conducted audits of active and completed construction projects to verify accuracy, compliance, and adherence to company standards.

• Reviewed and organized insurance documentation for public works and government-funded projects, ensuring all contractual requirements were met.

• Inspected office trailers and project equipment to confirm compliance with project specifications and operational requirements.

• Provided professional administrative support by managing incoming calls, responding to correspondence, and facilitating effective communication with clients, vendors, and project teams.

• Solicited and evaluated supplier quotations, prepared procurement documentation, and assisted in cost analysis for project materials and services.

• Collaborated closely with Superintendents and project management teams to coordinate project activities, track progress, and address operational needs.

• Supported field operations, including weekend and overtime assignments, to ensure project deadlines and milestones were achieved.

• Prepared and maintained official project documentation, reports, contracts, and professional business correspondence.

• Developed comprehensive Statements of Qualifications (SOQs) and prequalification packages to support successful project bidding opportunities.

• Monitored upcoming bid opportunities, tracked project solicitations, and assisted in the preparation of competitive proposal submissions.

• Prepared pre-job qualification documentation in accordance with Union requirements and project specifications.

• Maintained and updated wage rate schedules to ensure compliance with Union agreements and prevailing wage regulations.

• Investigated, reviewed, and resolved wage discrepancies, ensuring accurate payroll administration and regulatory compliance.

• Demonstrated exceptional organizational and time-management skills by consistently meeting critical deadlines and effectively handling high-priority tasks in fast-paced environments.