Irayanna Graham
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Main Line Health
Wynnewood, PA
05.2023 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Customer Service Representative
Better You, Better Lifestyle
Aston, PA
05.2020 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Clinical Research Assistant
Children's Hospital of Philadelphia, CHOP
Philadelphia, PA
05.2018 - 08.2019
- Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
- Gathered and reviewed study data.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Intern
NextGenVest
Philadelphia, PA
07.2016 - 12.2017
- Help students secure financial aid for college
- Receive e-mails and text messages from students interested in our service
- Respond to inquiries in a timely manner
- Learn about student interests, work history, career goals and connect them with the appropriate scholarship
Sales Associate
CVS/ Pharmacy
Bala Cynwyd, PA
05.2017 - 08.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store related questions in-person and on telephone
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
Babysitter
Philadelphia, PA
01.2010 - 04.2017
- Caretaker of adolescent children
- Ensured nutrition and well-being in children
Community Medical Educator
WorkReady
Philadelphia, PA
06.2015 - 08.2015
- Taught children about diabetes
- Commuted to workshops to help children learn about the symptoms and treatments of diabetes
- Spoke with health community workers and members of public about importance of health, prevention and treatment.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05.2021
High School Diploma -
Freire Charter School
Philadelphia, PA06.2017
Skills
- Building Customer Trust and Loyalty
- Customer Service
- Order and Refund Processing
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Shipping and Receiving Understanding
- Customer Relations
- Verbal and Written Communication
- De-escalation Techniques
- 65 wpm Typing Speed
Languages
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Services Representative
Main Line Health
05.2023 - Current
Customer Service Representative
Better You, Better Lifestyle
05.2020 - 05.2023
Clinical Research Assistant
Children's Hospital of Philadelphia, CHOP
05.2018 - 08.2019
Sales Associate
CVS/ Pharmacy
05.2017 - 08.2017
Intern
NextGenVest
07.2016 - 12.2017
Community Medical Educator
WorkReady
06.2015 - 08.2015
Babysitter
01.2010 - 04.2017
Bachelor of Arts - Psychology
Pennsylvania State University
High School Diploma -
Freire Charter School
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