Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Irayz Sanchez

Edmond,OK

Summary

Dynamic professional with a proven track record at Starbucks, enhancing customer experiences through expert coffee preparation and effective upselling techniques. At CIS Mentoring, successfully designed engaging learning games that significantly improved student literacy rates. Highly skilled in childcare services and creative problem-solving, demonstrating a strong work ethic and exceptional teamwork abilities. Bilingual capabilities facilitate teaching English and Spanish to diverse age groups.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Ardm, OK
07.2023 - Current
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Described menu items to customers and suggested appealing products.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Mentor

CIS Mentoring
Ardmore, OK
08.2021 - 05.2024
  • Engaged with students from Kindergarten through fifth grade.
  • Provided support for students' homework challenges and emotional concerns.
  • We weren't just tutors; we were role models and acted as older siblings, or as someone they could confide in.
  • Managed a diverse group of mentees, adapting mentoring approaches to accommodate different backgrounds and learning styles.
  • Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and love to mentees.
  • My mentees were having trouble with reading, so I had to make up games in order to help with their reading. They began to get high grades, and the teacher ended up asking me to teach her how to play the game.

Retail Salesperson

Buckle
Ardmore, OK
09.2022 - 06.2023
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Placed special orders or called other stores to find desired items.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Inspected returned items for damage before restocking them on shelves.
  • Helped customers by answering questions and locating merchandise.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Organized backroom inventory according to company standards.
  • Adhered to all company policies regarding returns, refunds, exchanges, security procedures and customer service expectations.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Education

University of Central Oklahoma
Edmond, OK
05-2028

High School Diploma -

Plainview High School
Ardmore, OK
05-2024

Skills

  • Native Spanish fluency
  • Playing puzzles and games
  • Creative problem solving
  • Calm demeanor
  • Multitasking and organization
  • Keeping children safe
  • School-age children experience
  • Potty training assistance
  • Strong work ethic
  • Dependability
  • Childcare
  • Following directions
  • Overnight care
  • Educational feedback
  • Collaboration and teamwork
  • Literacy development
  • Latte art
  • Learning techniques
  • Opening and closing duties
  • Coffee expertise
  • Soft selling
  • Display case merchandising
  • Espresso machine operation
  • Personalized learning plans

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Barista

Starbucks
07.2023 - Current

Retail Salesperson

Buckle
09.2022 - 06.2023

Mentor

CIS Mentoring
08.2021 - 05.2024

University of Central Oklahoma

High School Diploma -

Plainview High School

Similar Profiles

CREATE PROFILE
Irayz Sanchez