Ireabdaly Segovia- Conrad
Linden,NJ
Summary
Highly motivated Hospital Services Manager with over five years of healthcare and non-profit industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
7
7
years of professional experience
Work History
Hospital Services Specialist
Liveonny
New York, NY
07.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Supplied hospitals and physicians with in-depth information on Organ, Eye and Tissue Donation.
- Worked with medical teams on smooth implementation and operation of new products and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Traveled to 3-5 facilities and assess productivity, performance and relationships within all hospital partners.
- Serviced existing accounts on regular basis to maximize revenue.
- Used SalesForce to maintain company database with essential account and sales information.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Hospital Services Manager Level 2
NJ Sharing Network
03.2022 - 07.2023
- Resolved problems with high-profile stakeholders to maintain relationships and increase number of organs transplanted by 100%
- Manage multi-city hospitals, highest potential Hospitals in the state for a total of 4 hospitals all throughout New Jersey with a organ transplanted goal of 80 organs per year and finishing the year with over 157 organs transplanted, exceeding yearly quota.
- Routinely meet with families during very difficult time and offered opportunity of donating their loved ones organ/tissue to recipients in need. Yearly expected consent rate was of 50%. Able to exceed consent rate and culminating the cycle at 95% consent rate.
- Provided multiple physician, surgeon and nurse education on a monthly basis to assure consistent and most up-to-date information is provided and attained.
- Communicated well with high profile physicians, surgeons, nurses and business-oriented managers by adapting style and wording for specific audiences, continuously building strong connections and maximizing relationships.
- Serviced existing accounts on regular basis to maximize revenue.
- Networked at events and by phone to expand business profits and revenues.
- Held one-on-one meetings with healthcare team members to identify management hurdles and offered insight into best remedy/approach to maximize organ and tissue donation percentage rates and consent.
Hospital Services Manager
NJ Sharing Network
New Providence, NJ
07.2021 - 03.2022
- Resolved problems with high-profile stakeholders to maintain relationships and increase number of organs transplanted by 50%
- Manage multi-city hospitals, total of 16 hospitals all throughout New Jersey with a organ transplanted goal of 50 organs per year and finishing the year with over 100 organs transplanted, exceeding yearly quota.
- Routinely meet with families during very difficult time and offered opportunity of donating their loved ones organ/tissue to recipients in need. Yearly expected consent rate was of 45%. Able to exceed consent rate and culminating the cycle at 85% consent rate.
- Tracked hospital needs and concerns in details for precise and timely fulfillment.
- Communicated well with high profile physicians, surgeons, nurses and business-oriented managers by adapting style and wording for specific audiences, continuously building strong connections and maximizing relationships.
- Serviced existing accounts on regular basis to maximize revenue.
- Networked at events and by phone to expand business profits and revenues.
- Held one-on-one meetings with healthcare team members to identify management hurdles and offered insight into best remedy/approach to maximize organ and tissue donation percentage rates and consent.
Assistant Office Manager
Robert Wood Johnson Barnabas Health
New Brunswick, NJ
10.2018 - 07.2021
- Planned, implemented and evaluated safety goals and objectives for entire ambulatory facility.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Delivered and coordinated health and safety training for over thirty employees, educating on workplace regulations, policies and procedures.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Sales Representative
2Remodel4U
Linden, NJ
05.2017 - 10.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
Operation Room Nursing Assistant
Morristown Medical Center Atlantic Health
Morristown, NJ
02.2017 - 10.2018
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to critically ill patients in hospital facility.
Education
Bachelor Of Applied Science In Information Technology - Health Information Management
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Medical Office Prospecting
- Clinical Support
- Hospital Sales
- Pricing Contracts
- Account servicing
- Account development
- Staff Training
- Revenue Generation
- Negotiation
- Territory Modeling
- Multiple EMR training
- Salesforce Visualforce
Timeline
Hospital Services Specialist
Liveonny
07.2023 - Current
Hospital Services Manager Level 2
NJ Sharing Network
03.2022 - 07.2023
Hospital Services Manager
NJ Sharing Network
07.2021 - 03.2022
Assistant Office Manager
Robert Wood Johnson Barnabas Health
10.2018 - 07.2021
Sales Representative
2Remodel4U
05.2017 - 10.2018
Operation Room Nursing Assistant
Morristown Medical Center Atlantic Health
02.2017 - 10.2018
Bachelor Of Applied Science In Information Technology - Health Information Management
Rutgers, The State University of New Jersey