Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Donald Campbell

Oakland

Summary

Dynamic Hospital Services Specialist with extensive experience in account management. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

7
7
years of professional experience

Work History

Hospital Services Specialist

Live On NY
02.2023 - Current
  • Developed and implemented marketing plans focused on performance improvement that ultimately increased organ and tissue donation.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Delivered professional educations and lectures to nurses, doctors, c-suite members, and other healthcare professionals.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Referral Intake Associate

BAYADA Home Health Care
10.2018 - 02.2023
  • Assisted in increasing overall efficiency by maintaining organized records of client interactions and followups.
  • Collaborated with case managers in developing strategies that effectively addressed individual needs of each client.
  • Demonstrated adaptability by successfully handling fluctuations in caseloads while maintaining excellent attention-to-detail throughout the entire intake process.
  • Enhanced client satisfaction with prompt and accurate information gathering during initial consultations.

Youth Group Worker

County Of Bergen
05.2017 - 10.2018
  • Provided direct supervision and care to youth residing in the shelter.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Assisted in screening, evaluation, and orientation of homeless youth.
  • Entered client data into electronic recording systems.
  • Responded to crisis phone calls and walk-in youth seeking emergency shelter.
  • Engaged youth in planned recreational activities and encouraged youth participation.
  • Collaborated with community resources to engage youth in pro-social activities.

Education

Bachelor of Arts - Psychology

Ramapo College of New Jersey
Mahwah, NJ
05.2017

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Healthcare Systems Knowledge
  • EMR Software
  • Salesforce CRM Software
  • Data Analysis
  • Strategic Partnerships
  • Promotional planning

Timeline

Hospital Services Specialist

Live On NY
02.2023 - Current

Referral Intake Associate

BAYADA Home Health Care
10.2018 - 02.2023

Youth Group Worker

County Of Bergen
05.2017 - 10.2018

Bachelor of Arts - Psychology

Ramapo College of New Jersey

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Donald Campbell