Ireland Lancaster
Spanaway,WA
Summary
Experienced in sales for five years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Barista
Fred Meyer
04.2023 - 09.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Cafe Elite
04.2021 - 05.2022
- Monitored inventory levels of supplies and restocked when necessary.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Budtender
The Gallery Marijuana Shop
09.2020 - 04.2021
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Stocked shelves with new product arrivals.
- Organized backroom shelves according to item size and category for easy access.
- Performed daily opening and closing duties including cleaning tasks as assigned.
Delivery Driver
Dominos Pizza Inc.
11.2019 - 06.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Barista
Big Foot Java
02.2018 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Auburn Senior High School
06-2016
Skills
- Coffee expertise
- Speedy and efficient
- Solid problem solver
- Safe Food Handling Practices
- Cash Register Operation
- Time Management
- Team Player
- Opening and closing duties
- Friendly and outgoing
Timeline
Barista
Fred Meyer
04.2023 - 09.2024
Barista
Cafe Elite
04.2021 - 05.2022
Budtender
The Gallery Marijuana Shop
09.2020 - 04.2021
Delivery Driver
Dominos Pizza Inc.
11.2019 - 06.2020
Barista
Big Foot Java
02.2018 - 07.2019
High School Diploma -
Auburn Senior High School
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