- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Regularly practice mindfulness and meditation for overall wellness
- Pilates
- Reading
- Acting and Theater
- Astrology
- Fashion
Ireland Link
Las Vegas,NV
Summary
Dynamic and dedicated professional with experience at Emerald Island Casino, excelling in guest relations and conflict resolution. Proven ability to manage group reservations and coordinate with kitchen staff, ensuring a seamless dining experience. Recognized for a friendly demeanor and effective problem-solving skills, enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/Food Runner/Table Busser
Emerald Island Casino
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier
SodaFix
05.2023 - 08.2023
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree -
Coronado High School
Las Vegas, NV05.2027
Skills
- Group reservations management
- Reservation coordination
- Kitchen staff coordination
- Table setting arrangements
- Conflict resolution
- Greeting guests
- Reading comprehension
- Coordinating tasks
- Team collaboration
- Guest relations management
- Monitoring performance
- Friendly demeanor
- Handling complaints
- Social perceptiveness
- Problem-solving
Certification
CPR Certified
First Aid Certified
Interests
Timeline
Restaurant Hostess/Food Runner/Table Busser
Emerald Island Casino
05.2024 - Current
Cashier
SodaFix
05.2023 - 08.2023
No Degree -
Coronado High School