Ireland Owings

Assistant Manager for Lee Nails Salon Front Desk Receptionist with nine years of experience managing daily salon operations.

Experienced in high-volume phone communication, front desk administration, beverage service, social media marketing, and salon operations.

Trusted with keyholder responsibilities, opening and closing procedures, and ensuring a positive customer experience while supporting overall business success.

Key Responsibilities & Accomplishments

• Managed daily front desk operations while providing exceptional customer service to clients.
• Answered and handled high volumes of incoming phone calls, scheduling appointments and addressing customer inquiries efficiently.
• Coordinated and managed appointment bookings for manicures, pedicures, and salon services.
• Greeted customers upon arrival, assisted with check-in procedures, and ensured a welcoming salon experience.
• Prepared and served both alcoholic and non-alcoholic beverages while ensuring excellent guest service and maintaining responsible alcohol service standards.
• Maintained bar inventory, cleanliness, and organization to provide a professional customer experience.
• Maintained a clean, organized, and professional reception area at all times.
• Opened and closed the salon, including cash handling, security procedures, and facility readiness.
• Served as a trusted keyholder responsible for securing the business and maintaining operational standards.
• Cleaned and sanitized the salon, including workstations, chairs, pedicure stations, bar areas, and common areas to meet cleanliness and safety standards.
• Disinfected chairs, seats, tools, and equipment to maintain a hygienic environment for clients and staff.
• Captured high-quality photos and videos of nail and pedicure services for social media marketing and promotional content.
• Helped increase online engagement by showcasing salon services through attractive visual content.
• Maintained salon appearance and presentation to create a welcoming and upscale customer experience.
• Assisted customers with service selections, appointments, and general inquiries while building positive client relationships.
• Supported team members and management to ensure efficient daily operations and excellent client satisfaction.