Ireland Pike
Mansfield,TX
Summary
Dedicated Customer Service professional with knowledge of DPAS Rated orders, Quality notes on purchase orders such as shelf life and RoHS. I have proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Specialist
Mouser Electronics Inc.
06.2022 - Current
- My main accounts were Halliburton, Cubic Corporation, John Bean Technologies (JBT Corporation), Abbott Laboratories, CAE Inc, Saab AB, and much more!
- Experience with DPAS, (Defense Priorities and Allocations System Program), Quality notes.
- Experience with SAP Ariba, B2B, Excel, data entry.
- Working with suppliers to obtain information for customers such as obsolete, discontinued parts, back ordered parts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Supply Chain
Tarrant County College District
Fort Worth, TX05.2024
High School Diploma -
Fellowship Academy
Kennedale, TX05.2016
Skills
- Quotes
- Knowledge about parts, manufacturers
- Datecode/Lotcodes
- Quality notes/codes
- DPAS Rated purchase orders
- SAP Ariba
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Worked with suppliers for product pricing and special orders. Handled high volume sales with cash, credit transactions.
- No PPM score. (No incorrect orders ever processed)
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative Specialist
Mouser Electronics Inc.
06.2022 - Current
Associate of Arts - Supply Chain
Tarrant County College District
High School Diploma -
Fellowship Academy
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