Joshua Serrano
Philadelphia ,PA
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
5
5
years of professional experience
Work History
Associate
CarMax
05.2024 - 05.2026
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Gym Receptionist
Crunch Fitness
11.2023 - 05.2024
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
Custodian
Bethel Church
01.2021 - 03.2023
- Kept building spaces premises clean inside and outside.
- Enhanced quality of metal painting projects by meticulously preparing surfaces and applying appropriate primers.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Associate
CarMax
05.2024 - 05.2026
Gym Receptionist
Crunch Fitness
11.2023 - 05.2024
Custodian
Bethel Church
01.2021 - 03.2023