Irelyn Ellis
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Head Hostess
Lincoln Yard
03.2024 - Current
- Assist with scheduling Reservation
- Create Floor Plan and guided seating chart
- Routine restroom check
- Assist with guest complaints
Lead Cashier
Whole Foods
02.2022 - 01.2025
- Pack customer groceries
- Assist with returns
- Direct customer service calls
- Pantry restock
Phlebotomist
Octapharma
02.2023 - 10.2024
- Assemble centrifuge for donors
- Collect ABBO & Glucose Tubes
- Restock phleb carts with non latex bandages, gauze, Cleaning solution, and 17G needles
- Assessed patient veins
- Performed 40+ venipunctures a day
Customer Service Rep
Hilton
10.2022 - 03.2024
- Greeted guest upon arrival
- Check and balance hotel reports, zero out guest balance
- Assists with breakfast
- Run hotel reports then email to representative management
Swim Instructor
Aqua Tots
02.2018 - 09.2022
- Developed and implemented lesson plans tailored to the needs of each student, ensuring they met their individual swimming goals
- Demonstrated strong organizational skills while managing and scheduling multiple classes, often in a limited timeframe
- Provided positive reinforcement and motivation to increase student confidence and performance
- Used teaching aids such as kickboards, diving rings, to improve student stroke
Education
Associate of Arts - Phlebotomy
Wayne County Community College District
06-2025
Skills
- Complaint resolution
- Scheduling
- Hospitality and accommodation
- Coordination
- Positive and professional
- Problem resolution
- Team collaboration
- Verbal and written communication
- Money handling
- Payment processing
- Tactful and diplomatic
- Problem-solving
- Calm demeanor
- Relationship building
Timeline
Head Hostess
Lincoln Yard
03.2024 - Current
Phlebotomist
Octapharma
02.2023 - 10.2024
Customer Service Rep
Hilton
10.2022 - 03.2024
Lead Cashier
Whole Foods
02.2022 - 01.2025
Swim Instructor
Aqua Tots
02.2018 - 09.2022
Associate of Arts - Phlebotomy
Wayne County Community College District