Angela Han
Rancho Santa Margarita,CA
Summary
Dynamic professional with a proven track record at ISC America, excelling in service prioritization and team leadership. Developed a customer service model that significantly enhanced loyalty and repeat business. Detail-oriented and adept at complaint resolution, I thrive in fast-paced environments while ensuring exceptional guest relations.
Overview
2
2
years of professional experience
Work History
Head Hostess
Honey Pig BQQ
Irvine, USA
08.2024 - Current
- Bill management with accurate transactions while ensuring all payments are recorded.
- Responded promptly to customer inquiries via email or telephone while adhering to established protocols.
- Trained new hosting employees in proper procedures for providing outstanding guest experience.
Manager of Business Development and Sales
ISC America
Commerce, USA
06.2023 - Current
- Created a customer service model to ensure customer satisfaction, resulting in increased loyalty and repeat business.
- Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations.
- Monitored competitor activity closely to stay ahead of the competition in terms of product offerings and pricing structures.
Lead Line Cook
Rubio’s Coastal Grill
Rancho Santa Margarita, USA
07.2023 - 05.2024
- Ensured compliance with all local health code regulations by regularly inspecting work areas, equipment, and utensils.
- Supervised team members to ensure efficient workflow during peak hours.
- Utilized POS system accurately when taking customer orders at the counter.
- Trained newly hired line workers regarding store recipes and policies.
Education
Bachelor of Science - Criminology
CSU Long Beach
05.2028
Skills
- Service prioritization
- Detail-oriented
- Guest relations
- Billing and invoicing
- Team leadership
- Complaint resolution
- Effective multitasking
Awards
- President’s Volunteer Award
- AP National Scholar Award
Extracurricular Activities
Food Distribution Volunteer Teacher Assistant Korean School Track/Cross Country Volleyball
Languages
- English, Fluent
- Korean, Fluent
- Spanish, Intermediate
Languages
Korean
Native/ Bilingual
Timeline
Head Hostess
Honey Pig BQQ
08.2024 - Current
Lead Line Cook
Rubio’s Coastal Grill
07.2023 - 05.2024
Manager of Business Development and Sales
ISC America
06.2023 - Current
Bachelor of Science - Criminology
CSU Long Beach
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