Irelynn Machado
Bozeman,Mt
Summary
Dedicated Customer Service Agent with experience in managing inquiries, resolving complaints, and enhancing profitability. Strong communication and problem-solving skills support effective multitasking. Committed to exceeding customer expectations while delivering the best of Montana hospitality to both tourists and locals.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
American Airlines
01.2023 - Current
- Supported passengers with flight information, itinerary changes, rebooking, and future reservations.
- Tracked delay baggage files and coordinated timely delivery updates through verbal and written communication.
- Plan and execute employee training including logging employee training records and performance.
- Collaborated with other remote departments such as dispatch, load planning, and maintenance resulting in above average on-time performance.
- Provided attentive service to passengers, ensuring their needs were met with warmth and hospitality.
Assistant Bakery Manager
Gardiner Market
Gardiner, Montana
08.2021 - 12.2022
- Managed daily bakery operations and staff scheduling to ensure smooth workflow.
- Coordinated with guide companies for catering packages and organized daily and special event orders.
- Stepped into various department roles to support team and maintain operational efficiency.
Overnight Baker
Wonderland Cafe
Gardiner, Montana
03.2020 - 08.2022
- developed new recipes for seasonal menu offerings.
- Worked with YNP guide service for specialty breakfasts and lunches.
- Increased sales numbers from previous years in department history by running efficiently and under budget.
Student Manager
The Keeter Center Bakery
Branson, Missouri
06.2017 - 12.2019
Lake Hotel Deli Manager
Xanterra Travel Collection
Gardiner, Montana
05.2019 - 10.2019
- Oversaw inventory management and ordering of supplies for optimal stock levels.
- Created schedules to ensure adequate coverage during peak service times.
- Performed opening and closing duties and filed reports with the appropriate management.
Skills
- Multitasking and organization
- Customer interaction
- De-escalation techniques
- Travel industry insight
- Reservation management
- Adaptability
- Event coordination
- Time management
- Public speaking
Education and Volunteering
- A Christian Ministry in the National Park Lake Hotel, team lead and park support, 2019, 2022
- Gallatin Roller Derby, 2022, Present, non-profit
Timeline
Customer Service Agent
American Airlines
01.2023 - Current
Assistant Bakery Manager
Gardiner Market
08.2021 - 12.2022
Overnight Baker
Wonderland Cafe
03.2020 - 08.2022
Lake Hotel Deli Manager
Xanterra Travel Collection
05.2019 - 10.2019
Student Manager
The Keeter Center Bakery
06.2017 - 12.2019