Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irene Anderson

Eyota,MN

Summary

Seasoned Customer Service Representative with over a decade at Spectrum, showcasing a blend of technical proficiency and exceptional customer service. Excelled in troubleshooting, coordinating service calls, enhanced customer satisfaction, underpinned by effective multitasking and empathy. Demonstrated detailed orientation and organizational skills, consistently exceeding performance metrics.

Overview

15
15
years of professional experience

Work History

VIDEO REPAIR SPECIALIST, Rochester, MN

Spectrum
04.2019 - 08.2024
  • Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
  • Handle customers billing and repair service inquiries for residential Spectrum customers.
  • Coordinating technician arrival windows, rescheduling or cancelling service calls.
  • Provided exceptional customer service through utilizing empathy, acknowledgement, patience as well as other soft skills which resulted in meet or exceed monthly performance metrics.
  • Achieved exceptional performance and behavioral contributions in 2023, awarding me a corporate recogntion trip for top 5% of the company.

BUSINESS SALES SUPPORT, Rochester, MN

Spectrum
05.2014 - 04.2019
  • Perform order entry for new business orders for cable TV, internet and telephone service, as well order entry for upgrades and downgrades as requested.
  • Modify existing work orders as needed for technicians on site.
  • Provided exceptional customer service for all incoming calls for all customers, technicians, day of service, escalations and third party sales and vendors.

WORKFORCE TECHNICAL COORDINATOR

Spectrum
11.2009 - 05.2014

Education

General

Dodge Center High School
Dodge Center, MN
05.1986

Skills

  • Effective Multitasking
  • Detailed orientated
  • Highly organized
  • Excellent verbal and written skills

Timeline

VIDEO REPAIR SPECIALIST, Rochester, MN

Spectrum
04.2019 - 08.2024

BUSINESS SALES SUPPORT, Rochester, MN

Spectrum
05.2014 - 04.2019

WORKFORCE TECHNICAL COORDINATOR

Spectrum
11.2009 - 05.2014

General

Dodge Center High School
Irene Anderson