Summary
Overview
Work History
Education
Skills
Timeline
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Irene Calzada

Lagrangeville,NY

Summary

Skilled Accountant successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.

Goal-driven Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.

Motivated Collections Manager seeking to help companies obtain money owed using tried and true tactics that work well with proven results. Prepared to take on high-volume operations in [Type] industry.

Accomplished Accounts Payable Clerk with high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices.

Overview

15
15
years of professional experience

Work History

Credit-Collections Manager

Allstate Sprinkler
Bronx, NY
06.2009 - Current
  • Reviewed customer contracts prior to initiation of collection efforts to ensure compliance with established terms and conditions.
  • Identified process improvements within the collections department which resulted in increased efficiency and productivity.
  • Developed and implemented collection strategies to reduce delinquent accounts.
  • Negotiated payment arrangements with customers to ensure timely payments.
  • Investigated customer disputes, reviewed account histories, and resolved discrepancies in a timely manner.
  • Prepared monthly reports on delinquency, aging analysis, bad debt write-offs, and other related activities.
  • Utilized various computer systems to access credit information and manage accounts receivable data.
  • Provided training and guidance to staff members regarding collections policies, procedures, and best practices.
  • Handled escalated customer inquiries in a professional manner while maintaining compliance with applicable laws.
  • Developed and improved procedures for collection of past due amounts.
  • Received and submitted payments and applied amounts to customer balances.

Education

High School Diploma -

Fashion Industries High School
New York, NY
06-1996

Skills

  • Process Improvement Initiatives
  • Cash Flow Management
  • Goal Setting and Achievement
  • Organizational Abilities
  • Payment Acceptance
  • Customer Relations
  • Account Reconciliation
  • Advanced Computer Skills
  • Excel
  • PeopleSoft Expert
  • Invoicing Expertise

Timeline

Credit-Collections Manager

Allstate Sprinkler
06.2009 - Current

High School Diploma -

Fashion Industries High School

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Irene Calzada