Irene Cavazos
Von Ormy,TX
Summary
Bilingual customer service representative with 10+ years experience offering excellent customer expectation and problem resolution skills. Very friendly and empathetic demeanor, working with a positive attitude at all times. Aiming to fill a role with your company with my customer service skills.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
Gonzaba Medical Group
San Antonio, TX
08.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used Software to schedule appointments.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Inbound Sales Representative
Charter Communications
San Antonio
11.2021 - 01.2023
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Customer Service Representative
CentroMed
San Antonio
10.2019 - 10.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
Customer Service Representative
Mmc group
San Antonio
01.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Customer Service Assistant
HEB
San Antonio
01.2014 - 01.2015
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Provided reliable backup support during peak hours as needed, helping other departments maintain operational efficiency during busy periods.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Luther Burbank High School
San Antonio, TX06.2013
Skills
- Communication skills
- Customer service
- Appointment Scheduling
- Documentation
- Data entry
- Sales Experience
- Multi-tasking
- HIPAA
- Medical Terminology
- Insurance Verification
- Positive and Professional
- Patient Registration
- Customer Service
- Problem-Solving
- Money Handling
- Quality Assurance
- EMR
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative
Gonzaba Medical Group
08.2022 - Current
Inbound Sales Representative
Charter Communications
11.2021 - 01.2023
Customer Service Representative
CentroMed
10.2019 - 10.2021
Customer Service Representative
Mmc group
01.2014 - 04.2016
Customer Service Assistant
HEB
01.2014 - 01.2015
Luther Burbank High School