Overview
Work History
Education
Skills
Timeline
Generic

Shea Aldrich

Jamestown

Overview

6
6
years of professional experience

Work History

Patient Services Representative

UPMC Chautauqua WCA
Jamestown
11.2023 - 07.2025
  • Greeted patients upon arrival, ensuring completion of necessary paperwork.
  • Coordinated with medical staff to deliver timely patient care.
  • Explained clinic policies and procedures clearly when required.
  • Reviewed patient records for accuracy and data entry completeness.
  • Entered new patient demographics into database efficiently.
  • Maintained confidentiality of patient information in compliance with HIPAA.
  • Processed insurance verifications and authorizations to confirm service coverage.
  • Facilitated scheduling of appointments across departments to enhance patient care.

Customer Service Representative

Aspira Connect
Jamestown
04.2019 - 07.2023
  • Resolved customer complaints promptly, enhancing overall customer satisfaction.
  • Maintained comprehensive records of customer interactions and transactions for future reference.
  • Provided accurate product and service information to address customer inquiries.
  • Developed positive relationships with customers through friendly and professional interactions.
  • Identified upselling opportunities based on customer needs and preferences.
  • Collaborated with departments to resolve complex issues effectively.
  • De-escalated tense situations while maintaining a calm demeanor.
  • Processed payments and assisted customers with billing procedures.

Education

High School Diploma -

Park Hill South High School
Riverside
04-2000

Skills

  • Patient scheduling and registration
  • Insurance verification
  • Data entry and management
  • HIPAA compliance
  • Medical terminology
  • Customer service and support
  • Conflict resolution strategies
  • Communication skills
  • Problem solving techniques
  • Time management skills
  • Attention to detail
  • Cross-cultural sensitivity in healthcare

Timeline

Patient Services Representative

UPMC Chautauqua WCA
11.2023 - 07.2025

Customer Service Representative

Aspira Connect
04.2019 - 07.2023

High School Diploma -

Park Hill South High School

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Shea Aldrich