Shea Aldrich
Jamestown
Overview
6
6
years of professional experience
Work History
Patient Services Representative
UPMC Chautauqua WCA
Jamestown
11.2023 - 07.2025
- Greeted patients upon arrival, ensuring completion of necessary paperwork.
- Coordinated with medical staff to deliver timely patient care.
- Explained clinic policies and procedures clearly when required.
- Reviewed patient records for accuracy and data entry completeness.
- Entered new patient demographics into database efficiently.
- Maintained confidentiality of patient information in compliance with HIPAA.
- Processed insurance verifications and authorizations to confirm service coverage.
- Facilitated scheduling of appointments across departments to enhance patient care.
Customer Service Representative
Aspira Connect
Jamestown
04.2019 - 07.2023
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Maintained comprehensive records of customer interactions and transactions for future reference.
- Provided accurate product and service information to address customer inquiries.
- Developed positive relationships with customers through friendly and professional interactions.
- Identified upselling opportunities based on customer needs and preferences.
- Collaborated with departments to resolve complex issues effectively.
- De-escalated tense situations while maintaining a calm demeanor.
- Processed payments and assisted customers with billing procedures.
Education
High School Diploma -
Park Hill South High School
Riverside04-2000
Skills
- Patient scheduling and registration
- Insurance verification
- Data entry and management
- HIPAA compliance
- Medical terminology
- Customer service and support
- Conflict resolution strategies
- Communication skills
- Problem solving techniques
- Time management skills
- Attention to detail
- Cross-cultural sensitivity in healthcare
Timeline
Patient Services Representative
UPMC Chautauqua WCA
11.2023 - 07.2025
Customer Service Representative
Aspira Connect
04.2019 - 07.2023
High School Diploma -
Park Hill South High School
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