Irene Christensen
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
13
13
years of professional experience
Work History
Front Desk Agent/Night Auditor
Ramada Inn by Wyndham
01.2025 - Current
- Welcomed guests and efficiently managed check-in and check-out processes.
- Assisted with reservation systems, ensuring accurate booking information for customers.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
Front Desk Agent/Night Auditor
Remington Hotels
05.2023 - 06.2024
- Processed payments and maintained accurate cash handling practices at the front desk.
- Provided local area information and recommendations to enhance guest experiences.
- Monitored lobby area for security and addressed any safety concerns proactively.
- Collaborated with team members to improve front desk operations and service delivery.
Front Desk Agent/Night Auditor
Aimbridge Hospitality
05.2022 - 06.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent/Night Auditor
InnVentures
12.2020 - 05.2022
- Managed guest check-in and check-out processes to ensure seamless arrivals and departures.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Operated multi-line phone system, efficiently directing calls to appropriate departments.
- Assisted in training new front desk staff on operational procedures and customer service standards.
Security Screener
Andy Frain Security
02.2018 - 12.2020
- Monitored surveillance equipment to detect suspicious activities and potential threats.
- Implemented process improvements that streamlined screening operations, increasing efficiency.
- Reviewed and updated security policies in alignment with industry standards and best practices.
- Coordinated with management to address security concerns, improving overall site safety measures.
Security Officer
Securitas Security Services USA
09.2015 - 06.2019
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted routine inspections of facilities, identifying potential security risks and implementing corrective measures.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Trained new security personnel on policies, procedures, and emergency response protocols to enhance team effectiveness.
Lead Ramp Agent
SkyWest Airlines
04.2013 - 07.2015
- Supervised ramp operations, ensuring compliance with safety regulations and procedures.
- Coordinated team workflows to optimize aircraft turnaround times and enhance operational efficiency.
- Trained and mentored new ramp agents on equipment handling and safety protocols.
- Implemented process improvements that reduced delays in baggage handling and loading procedures.
Crew Member
Chipotle Grill
07.2012 - 04.2013
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Streamlined order preparation processes, reducing wait times for customers during peak hours.
- Implemented safety protocols consistently, contributing to a safe working environment for staff and customers.
Education
Robertson High School
Fremont06-2012
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Oral and written communications
- Listening skills
- Administrative skills
- Front desk management
- Administrative support
- Conflict management
Timeline
Front Desk Agent/Night Auditor
Ramada Inn by Wyndham
01.2025 - Current
Front Desk Agent/Night Auditor
Remington Hotels
05.2023 - 06.2024
Front Desk Agent/Night Auditor
Aimbridge Hospitality
05.2022 - 06.2024
Front Desk Agent/Night Auditor
InnVentures
12.2020 - 05.2022
Security Screener
Andy Frain Security
02.2018 - 12.2020
Security Officer
Securitas Security Services USA
09.2015 - 06.2019
Lead Ramp Agent
SkyWest Airlines
04.2013 - 07.2015
Crew Member
Chipotle Grill
07.2012 - 04.2013
Robertson High School
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