Irene Clarke
Lowes Home Improvment
Sevierville
20
years of professional experience
Reliable customer service professional with 10+ years of experience in cashiering, store operations, and collections. Known for accuracy, composure, and strong organization in fast-paced settings.
Work History
Customer Service Cashier
4 Years 6 Months- Processed customer purchases, returns, and exchanges accurately through POS system.
- Resolved checkout questions with clear product and pricing information.
- Assisted customers with self-checkout, payment methods, and receipt issues.
- Coordinated with sales floor associates to locate items and complete transactions.
- Supported smooth front-end operations by identifying errors and correcting register discrepancies.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Gas Station Clerk
2 Years 10 Months- Operated cash register and processed fuel, merchandise, and lottery transactions accurately.
- Restocked convenience items and maintained organized shelves, coolers, and checkout areas.
- Assisted customers with pricing, product location, and store policies professionally.
- Monitored fuel pump activity and reported equipment issues promptly.
- Supported opening and closing procedures, including daily cleaning and cash handling.
- Assisted in maintaining back room operations by unloading deliveries.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Used POS system to enter orders, process payments and issue receipts.
Collections Agent
6 Years 2 Months- Negotiated payment arrangements with customers to resolve overdue accounts and reduce delinquency.
- Reviewed account history and billing details to identify collection issues and payment options.
- Documented customer interactions accurately in CRM systems to maintain compliant case records.
- Processed payments and updated account statuses while following collection policies and procedures.
Store Supervisor
5 Years 5 Months- Supervised daily store operations, ensuring consistent customer service and sales support.
- Trained sales associates on product knowledge, service standards, and transaction procedures.
- Monitored inventory levels, restocked merchandise, and coordinated stock movement with warehouse teams.
- Resolved customer issues, service complaints, and billing concerns with professionalism.
- Managed cash handling, register accuracy, and end-of-day reconciliation procedures.
- Prepared operational reports and communicated store needs to management effectively.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Oversaw daily operations to ensure smooth and efficient store function.
Education
No Degree - Business Administration
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Merchandise restocking
Attention to detail
Multitasking and organization
Adaptability and flexibility
Phone etiquette
Timeline
Gas Station Clerk
BP Pigeon Forge
05.2022 - 03.2025Read More
Customer Service Cashier
Lowes Home Improvment
04.2022 - CurrentRead More
Collections Agent
Teleperformance
04.2013 - 06.2019Read More
Store Supervisor
Dgicel
09.2006 - 02.2012Read More
Kenilworth Academy
No Degree from Business Administration
Read More