Hi, I’m
IRENE DE PAZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Ramen Restaurant
Server
09.2016 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hilton Garden Inn Hotel
Server
06.2023 - 09.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Overview
8
years of professional experience
Education
Flora A. Ylagan High School, Manila Philippines
High School Diploma
03.1998
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Excellent Communication
Timeline
Server
Hilton Garden Inn Hotel
06.2023 - 09.2023
Server
Ramen Restaurant
09.2016 - Current
Flora A. Ylagan High School
High School Diploma
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