Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Irene Eranes

Irene Eranes

Spring

Summary

Accomplished leader with extensive experience at Red Lobster, excelling in team management and customer satisfaction. Proven track record in enhancing operational efficiency and resolving complaints swiftly. Skilled in cash handling and food safety, with a keen eye for detail. Successfully trained over 50 staff members, fostering a collaborative and reliable work environment.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Waitress Supervisor

Red Lobster
Spring
10.2021 - 08.2025
  • Managed restaurant staff effectively during demanding shifts.
  • Coordinated with kitchen staff to streamline food preparation and delivery.
  • Supervised waitstaff to ensure excellent customer service and efficient operations.
  • Managed scheduling and shift assignments for optimal coverage.
  • Trained new employees on menu items and service standards.
  • Monitored dining area for cleanliness and adherence to health standards.
  • Resolved customer complaints in a timely manner with professionalism.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.

Waitress Trainee

Red Lobster
Miami
03.2007 - 07.2021
  • Assisted guests with menu selections and special requests.
  • Delivered food and beverages promptly to tables.
  • Maintained cleanliness of dining area and service stations.
  • Handled cash transactions and processed payments accurately.
  • Resolved customer complaints with patience and professionalism.
  • Provided excellent customer service during meal times.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Checked that all orders were accurate before delivering to customers.
  • Learned to properly handle cash transactions and process credit card payments.

Manager in Charge

Red Lobster
Miami
01.2004 - 03.2007
  • Managed daily operations and workflow for team efficiency and productivity.
  • Coordinated training sessions for new employees to ensure proper procedures.
  • Oversaw inventory management processes to maintain stock levels and organization.
  • Implemented safety protocols to ensure compliance with industry regulations.
  • Led team meetings to discuss goals, challenges, and progress updates.
  • Conducted performance evaluations to provide feedback and identify growth opportunities.
  • Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
  • Monitored employee job performance, providing feedback and guidance when necessary.
  • Recruited, trained, supervised, evaluated, coached, and disciplined personnel as needed.

Waitress Trainer

Red Lobster
Miami
03.1995 - 01.2004
  • Trained new staff on menu items and service standards.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Explained various techniques used in handling large groups of customers efficiently.
  • Maintained accurate records of trainees' progress throughout the training program.
  • Instructed new staff members on food handling procedures and service techniques.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Homestead Senior High
Miami, FL
07-1987

Skills

  • Attention to detail
  • Problem solving
  • Complaint handling
  • Cash handling
  • Food safety
  • Multitasking abilities
  • Strong leadership
  • Teamwork
  • Reliability

Certification

  • ServSafe Certification, Certificate Number 24349289 Expires 8/82028
  • ServSafe Allergens Certificate Number 7159313 Expires :6/25/2027

Timeline

Waitress Supervisor

Red Lobster
10.2021 - 08.2025

Waitress Trainee

Red Lobster
03.2007 - 07.2021

Manager in Charge

Red Lobster
01.2004 - 03.2007

Waitress Trainer

Red Lobster
03.1995 - 01.2004

High School Diploma -

Homestead Senior High

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