Irene Escudero
Dalton,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
T-Mobile
07.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Kay Jewlers
11.2022 - 07.2023
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
Preschool Teacher
YMCA Child Development Center
02.2021 - 09.2022
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative
North Georgia Toyota
01.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided language translation services for customer service inquiries.
Education
High School Diploma -
Dalton High School
Dalton, GA05.2019
Skills
- Order Processing
- Client Account Management
- Customer Needs Assessment
- Inventory Control
- Time Management
- Relationship Building
- Complex Problem-Solving
- Customer Service
- Problem-Solving Skills
Fluent in speaking and writing in Spanish
was
fluent and able to write in Spanish
took Spanish classes in middle school.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
T-Mobile
07.2023 - Current
Sales Associate
Kay Jewlers
11.2022 - 07.2023
Preschool Teacher
YMCA Child Development Center
02.2021 - 09.2022
Customer Service Representative
North Georgia Toyota
01.2018 - 01.2019
High School Diploma -
Dalton High School
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