Irene Gee
Experienced Office Clerk
Richmond
Summary
Dynamic and results-driven professional with a proven track record at the US Census Bureau, adept in optimizing operational efficiencies and exceeding response rate quotas. Skilled in partnership building and excellent communication, I leverage goal-oriented strategies and a collaborative approach to drive success and foster strong client relationships.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Experienced with center operations management, ensuring smooth and efficient workflows. Utilizes strategic planning and staff development to drive success. Track record of fostering collaborative team environments and achieving operational goals.
Overview
17
17
years of professional experience
Work History
Field Representative
US Census Bureau
05.2017 - 11.2024
- Achieved or exceeded company-defined response rate quotas.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Tag teamed for own Assigned Team, completed assignments outside of my Team and territory as requested and acted as Telephone Representative to leverage leads of existing clients to maximize response rate for the Regional Office.
- Adapted quickly to changing market conditions, adjusting strategies as needed to achieve desired results.
Foreclosure Help Center Director & Volunteer
City of San Jose Department of Housing
06.2009 - 06.2012
- Promoted positive company image and established reputation as provider of choice for Federal Government Loan Modification programs in greater community.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for at-risk homeowners
- Enhanced center's reputation by implementing community outreach programs that established strong local partnerships.
- Fostered positive learning environment, leading to noticeable improvements in student engagement and satisfaction.
- Assisted another Housing Department in identifying and qualifying a BMR loan borrower's needs and negotiated and closed loan with positive results.
Assistant to Below Market Rate Manager
Neighborhood Housing Services of Silicon Valley
05.2008 - 06.2009
- Worked closely with BMR Manager to provide effective assistance for specific aspects of business operations.
- Prepared monthly presentation packages for new Prospective First-Time Homebuyers in Santa Clara County .
- Secured various Community facilities and set-up for FTHB Presentations and Workshops.
- Assisted BMR Manager in reviewing FTHB applications and qualifying same.
- Answered incoming phone calls to schedule in-person interviews for basic overview of FTHB Program and provide applications.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
No Degree - Education, Chinese & Accounting
San Francisco State University
San Francisco, CASkills
- Goal-oriented mindset
- Time management
- Excellent communication
- Attention to detail
- Fast learner
- Multitasking Abilities
- Customer Service and Relationship building
- Schedule and calendar management
- Document preparation
- Program promotion
- Partnership building
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Field Representative
US Census Bureau
05.2017 - 11.2024
Foreclosure Help Center Director & Volunteer
City of San Jose Department of Housing
06.2009 - 06.2012
Assistant to Below Market Rate Manager
Neighborhood Housing Services of Silicon Valley
05.2008 - 06.2009
No Degree - Education, Chinese & Accounting
San Francisco State University
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