Irene Gutierrez
Santa Rosa,CA
Summary
I aspire to develop myself and put into action all the knowledge I have acquired by integrating my values and skills, which include the ability to learn fast and stay focused. I seek to obtain the best possible results in the assigned work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Apna Baazar
03.2023 - 10.2025
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Customer Service Cashier
Just Salad
01.2019 - 04.2020
- Managed cash handling procedures, maintaining accurate registers throughout shifts.
- Trained new cashiers on operational protocols and customer service best practices.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Monitored inventory levels at the cash register, coordinating restocking as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Bank Teller
Banco De Credito Del Peru
01.2009 - 12.2012
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted customers with account inquiries, providing prompt and helpful support.
- Conducted cash handling and balancing procedures to maintain transaction integrity.
- Collaborated with team members to enhance customer service experiences.
- Educated customers on banking products and services, promoting financial literacy.
Education
No Degree - Medical Assistant
Santa Rosa Junior College
Santa Rosa, CA12-2026
No Degree - Business Managment
Universidad San Martin De Porres
Lima, Peru12-2012
Skills
- Microsoft Office
- Administrative support
- Problem-Solving oriented
- Active listener
- Disciplined
- Customer service
- Reliability and punctuality
- Patience and composure
Certification
EMLS Credit: Advanced English for Academics and Careers Certificate.
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
In my free time, I enjoy traveling to experience new cultures, cooking as a creative outlet, and engaging in activities that challenge me to stay curious and persistent These interests help me balance exploration, creativity, and resilience in my everyday life
Timeline
Customer Service Cashier
Apna Baazar
03.2023 - 10.2025
Customer Service Cashier
Just Salad
01.2019 - 04.2020
Bank Teller
Banco De Credito Del Peru
01.2009 - 12.2012
No Degree - Medical Assistant
Santa Rosa Junior College
No Degree - Business Managment
Universidad San Martin De Porres
Similar Profiles
Prosenjit PaulProsenjit Paul
Manager Administration and Facility at Baazar Retail Private LimitedManager Administration and Facility at Baazar Retail Private Limited
Stefan PravdicaStefan Pravdica
SEO Specialist at Coffe BaazarSEO Specialist at Coffe Baazar
SUDEEP BARAIKSUDEEP BARAIK
Manager, Merchandising at Baazar Retail Pvt LtdManager, Merchandising at Baazar Retail Pvt Ltd
Angel RichmondAngel Richmond
Certified Nursing Assistant at Sutter HospitalCertified Nursing Assistant at Sutter Hospital
Chandra JonesChandra Jones
Executive Assistant to the Chief Executive Officer at Enso VillageExecutive Assistant to the Chief Executive Officer at Enso Village